Subject: New Reply Received - Pending Mattress replacement / 29020101441020210305
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 16:29:00 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Pending Mattress replacement / 29020101441020210305  Ticket comment <div dir="auto">Hi Team,<div dir="auto"><br></div>
<div dir="auto">How much time do you need to check the pictures? It's been 15 days that I had send the new pictures and still no updates.</div>
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<div dir="auto">The complaint is still in open state from past 2 months.</div>
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<div dir="auto">Please let me know should I wait for any resolution from homebox ?</div>
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<div dir="auto">Thanks,</div>
<div dir="auto">Ishan</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 9 Mar 2023, 04:33 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Vikram,<br><br>Thank you for writing back to us,</div>
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<div dir="ltr">We sincerely apologize for the delay and the inconvenience you faced,</div>
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<div dir="ltr">Our team is checking the shared pictures and will get back to you as soonest with an appropriate solution.</div>
<div dir="ltr">We’re on it - and we’ll do our best to sort this out quickly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5698360