Subject: Note Added - [#5752381] WWD replacement - 9413196807
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 15:29:59 +0000 (UTC)

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752381    Subject:  WWD replacement - 9413196807   Requester: alexandra    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Anslem </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Will schedule this pending tomorrow please convince the customer
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<div>From:<span lang="EN-US"> Anslem Misquitta &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 13 March 2023 1:30 PM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;; Anton Dilshan &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5752381] - WWD replacement - 9413196807</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Any update on this replacement.</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Anslem Misquitta</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Retail Operations - Customer Care</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">T   :  800 HOMEBOX (4663269)</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a><u><span style="color:blue"></span></u>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">Landmark Tower, Dubai Marina</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%">P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 11, 2023 4:30 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5752381] - WWD replacement - 9413196807</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMA7E6511024FA439CA8D84BE0F7064C22" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">We will schedule the replacement ASAP.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mansoor </span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 11, 2023 6:49 AM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5752381] - WWD replacement - 9413196807</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Urgent Reminder</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Dear Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD Replacement</span></strong><b><br>
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Order Number: 9413196807<br>
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CRM: 4683490<br>
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Issue Description: (Urban Rectangular Coffee Table with Undershelf - Beige)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Replacement approved but Cx is out of Dubai and asked to arrange it on Friday 10/03 morning but no one contacted the Cx.<br>
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Kindly arrange the replacement ASAP! <br>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 9 Mar at 4:34 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 8, 2023 4:41 AM<br>
<b>To:</b> HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5752381] - WWD replacement - 9413196807</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD Replacement</span></strong><b><br>
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Order Number: 9413196807<br>
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CRM: 4658882 - 4681726<br>
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Issue Description: (Urban Rectangular Coffee Table with Undershelf - Beige)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Replacement approved but Cx is out of Dubai and asked to arrange it on Friday 10/03 morning.    <br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Tue, 7 Mar at 2:15 PM
<span class="separator">, alexandra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Is it possible to reschedule the replacement for thursday till 3 pm or friday morning as i have been  out if Dubai all week? </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Looking forward for a reply</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Alexandra Buzdugan</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Sat, 4 Mar 2023, 06:39 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Alexandra,<br>
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Thank you for contacting us.<br>
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We sincerely apologize for the inconvenience caused.<br>
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We'd like to inform you that the team is scheduled to visit you today for the replacement. Here is the driver's number: 0501992679. Please keep your phone handy to receive the team call to avoid any delay.<br>
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Feel free to contact us if you have any further inquiries.<br>
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your friends.<br>
The Support Team</span></div>
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