Subject: New Reply Received - 9418581807 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 14:38:32 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9418581807 - Return   Ticket comment <div dir="auto">Return so i paid delivery fees for what to send me damaged item? Then i have to pay for delivery again how come this is ur issue ans u have accept that not me who pay for u for ur issue </div>
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<div>On Sat, 11 Mar 2023 at 6:31 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Imane,<br><br>We apologize for the inconvenience caused.</div>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.</div>
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<div dir="ltr">At this time we do not have an exchange policy, but we will accept the return of the damaged item received within 30 days of the delivery date only if the item was in the original back and unused and we can not accept the return after that.</div>
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<div dir="ltr">Our courier partner will be in touch with you within 3-54 days to collect the item. If you can not wait, you can visit the nearest HomeBox store with the item and the invoice to return the item and the store team will assist you further.<br>
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<div dir="ltr">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>​<br>We would request you to please place your order on our website again. We thank you for your understanding and cooperation.<br>​<br>Again, please accept our sincere apologies for this.<br><br>Hope we are able to meet your expectations. <br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5827917