Subject: New Reply Received - 29030609034420210604 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 14:32:03 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29030609034420210604 - Damaged WWD  Ticket comment <div dir="ltr">

<div style="direction: ltr">Dear Team</div>
<div style="direction: ltr">Kindly find photo of the chair, please note that chair has been delivered &amp; assembled in your home by the HomeBox team but after week or more problem happened and same sound came and home box team changed the chair for me as it was factory issue, again now same sound happen with feeling spring loose </div>
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<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQxMTk2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FvpQf2HJrtAEWqZIeJVejM3TnYcMqmKTbIJDgcPAQ8U" data-id="2044014411964"><br>
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<div dir="ltr"><br></div>Regards <br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 11 Mar 2023, at 6:18 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shady,<br><br>Thank you for shopping at HomeBox.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please share with us a short of the item showing the issue so that we can investigate further and assist you accordingly with this.</div>
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<div dir="ltr">Kindly confirm with us if the recliner has been delivered &amp; assembled in your home by the HomeBox team or if has been collected from the store.<br><br>We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5828960