Subject: Note Added - [#5802708] 9414048713 - Warranty Query
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 06:46:30 +0000

Hi ,    Yunis Fakrudeen added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5802708    Subject:  9414048713 - Warranty Query   Requester: Suvankar    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Please check with retail team for warranty noms</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Yunis </div>
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<div class="MsoNormal">0501001695</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 10, 2023 7:51 AM<br>
<b>To:</b> Tanveer Haque &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5802708] - 9414048713 - Warranty Query</div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Urgent Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Warranty Query</span></strong> </span></div>
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Order Number: 9414048713<br>
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CRM: 4677374<br>
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Issue Description: (Tyler Wall Unit for TVs up to 55 inches - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx wants to install the TV on the unit but this needs to drill to fix the TV. Cx is asking if these will void the warranty.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx booked a service to install the TV on 08/03. Your quick response will be helpful.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist further.    <br>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 8 Mar at 11:50 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder,</span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Warranty Query</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Order Number: 9414048713<br>
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CRM: 4677374<br>
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Issue Description: (Tyler Wall Unit for TVs up to 55 inches - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx wants to install the TV on the unit but this needs to drill to fix the TV. Cx is asking if these will void the warranty.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx booked a service to install the TV on 08/03. Your quick response will be helpful.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist further.    <br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 8 Mar at 12:40 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Warranty Query</span></strong> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Order Number: 9414048713<br>
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CRM: 4677374<br>
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Issue Description: (Tyler Wall Unit for TVs up to 55 inches - Multicolour)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx wants to install the TV on the unit but this needs to drill to fix the TV. Cx is asking if these will void the warranty.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx booked a service to install the TV on 08/03. Your quick response will be helpful.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist further.    <br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 7 Mar at 12:13 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">​Warranty Query</span></strong> </span>
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Order Number: 9414048713<br>
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CRM: 4677374<br>
<br>
Issue Description: (Tyler Wall Unit for TVs up to 55 inches - Multicolour​)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx wants to install the TV on the unit but this needs to drill to fix the TV. Cx is asking if these will void the warranty. Kindly assist further.    <br>
<br>
Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 6 Mar at 11:28 PM
<span class="separator">, Suvankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hello Homebox team<br>
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I had purchased Tyler wall unit for TVs up to 55 inch. Order no# 9414048713<br>
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I am about to install a 55 inch TV on the unit exactly like the photos in Homebox app. Based on the photos there could be some drills needed on the main surface.<br>
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I want to confirm that warranty for the product will remain intact with such surface installation.<br>
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Thanks<br>
Suvankar<br>
+971 585779335</span></div>
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