Subject: New Reply Received - 9414853350 - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 18:09:33 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9414853350 - Late Collection  Ticket comment <div dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDI0MTkxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CbmZUYQiHAvrmN4p1cyOow1N8iOTQ-Cuz9Bz6viyPYY" data-id="2044014241915" alt="image.png" width="453" height="562"><br><div>No Pickup yet</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 9, 2023 at 4:19 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Arun,</div>
<div><br></div>
<div dir="ltr">Thank you for getting in touch with us.<br>​<br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br>​<br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br>​<br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br>​<br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div></blockquote>
<br><div><br></div>
<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Arun Kumar<br><br>
</div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5815601