Subject: Note Added - [#5808630] 29001004791120230304 - Wrong Item Collected
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 10:38:37 +0000 (UTC)

Hi ,    Homebox Sharjahma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808630    Subject:  29001004791120230304 - Wrong Item Collected   Requester: Tareef    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAMDDEDA37246A24332B3603B333C1F7581" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Homebox Oasisma</span></a> – Ravi
 kindly check and resolve this issue.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Jayesh </span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 9 March 2023 2:38 AM<br>
<b>To:</b> Homebox Sharjahsm &lt;[email-masked]&gt;; Homebox Sharjahma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Rajnish Kumar &lt;[email-masked]&gt;; Homebox Oasissm &lt;[email-masked]&gt;; Homebox Oasisma &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5808630] - 29001004791120230304 - Wrong Item Collected</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Wrong WWD Collected</span></strong>
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Order Number: 29001004791120230304</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx: Tareef - 0507652065<br>
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Issue Description: (P-Ireland 2 Drawers Night Stand-Grey Oak)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx complained that the wrong item has been handed over to him and he can not pack it for return to the store.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">The order has been placed in the Sharjah store but collected from Oasis Mall.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">CX said he will complain to DED and did not share any email or details.</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly contact the Cx to resolve the issue<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 8 Mar at 4:50 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Wrong WWD Collected</span></strong>
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Order Number: 29001004791120230304</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Cx: Tareef - 0507652065<br>
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Issue Description: (P-Ireland 2 Drawers Night Stand-Grey Oak​)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Cx complained that the wrong item has been handed over to him and he can not pack it for return to the store.</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">CX said he will complain to DED and did not share any email or details.</span></strong><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly contact the Cx to resolve the issue<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 7 Mar at 10:02 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">Tareef</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Okay</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will forward the complaint to the store but the store team only can assist you with this and they will ask you to return the item to the store</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:56 PM, 07th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share your email and the item received pictures</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:56 PM, 07th Mar</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I can never return the item
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Your team have to come to my home and collect it</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I can not close the box</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It’s not a small item</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I apologize to you for this but we can not confirm this and the store team only will confirm the further action</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:58 PM, 07th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I would ask you to share the item pictures with us</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:58 PM, 07th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I’m sorry but it’s not my problem</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Dubai consumer can fix it only</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize to you for this but we will not be able to assist you with out sharing the requested pics and email</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:00 PM, 07th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Okay</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can share the item received pics with us anytime through this chat 24/7 so we can forward the issue to the concerned team for assitance</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:02 PM, 07th Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:02 PM, 07th Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/718660154788106" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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