Subject: Note Added - [#5808630] 29001004791120230304 - Wrong Item Collected
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 07:31:14 +0000 (UTC)

Hi ,    Homebox Oasissm added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808630    Subject:  29001004791120230304 - Wrong Item Collected   Requester: Tareef    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<span style="font-size: 16pt"><b>INV RELEATED TO SHARJAH SRORE 29001</b></span>
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Regards,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Zyada</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 8, 2023 04:50 AM<br>
<b>To:</b> Homebox Oasissm &lt;[email-masked]&gt;; Homebox Oasisma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Bhuvan Sharma &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5808630] - 29001004791120230304 - Wrong Item Collected
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<div dir="ltr">Hi Team,<br>
<br>
<strong>Wrong WWD Collected</strong> </div>
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<br>
Order Number: 29001004791120230304</div>
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<div dir="ltr">Cx: Tareef - 0507652065<br>
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Issue Description: (P-Ireland 2 Drawers Night Stand-Grey Oak<span dir="ltr" style="white-space:pre">​</span>)</div>
<div dir="ltr">Cx complained that the wrong item has been handed over to him and he can not pack it for return to the store.</div>
<div dir="ltr"><strong>CX said he will complain to DED and did not share any email or details.</strong></div>
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<div dir="ltr">Kindly contact the Cx to resolve the issue<br>
<br>
Thanks &amp; Regards,<br>
Aws.</div>
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<blockquote class="x_freshdesk_quote">On Tue, 7 Mar at 10:02 PM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Okay</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:55 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>I will forward the complaint to the store but the store team only can assist you with this and they will ask you to return the item to the store</div>
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<div style="color:#999999; font-size:11px; clear:right">09:56 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>Please share your email and the item received pictures</div>
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<div style="color:#999999; font-size:11px; clear:right">09:56 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>I can never return the item <br>
Your team have to come to my home and collect it</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:57 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>I can not close the box</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:57 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>It’s not a small item</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>I apologize to you for this but we can not confirm this and the store team only will confirm the further action</div>
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<div style="color:#999999; font-size:11px; clear:right">09:58 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>I would ask you to share the item pictures with us</div>
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<div style="color:#999999; font-size:11px; clear:right">09:58 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>I’m sorry but it’s not my problem</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:59 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Dubai consumer can fix it only</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:59 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>We apologize to you for this but we will not be able to assist you with out sharing the requested pics and email</div>
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<div style="color:#999999; font-size:11px; clear:right">10:00 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Okay</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:00 PM, 07th Mar</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Tareef</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png">
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<div>Thanks</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:00 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
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<div>You can share the item received pics with us anytime through this chat 24/7 so we can forward the issue to the concerned team for assitance</div>
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<div style="color:#999999; font-size:11px; clear:right">10:02 PM, 07th Mar</div>
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Aws</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</div>
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<div style="color:#999999; font-size:11px; clear:right">10:02 PM, 07th Mar</div>
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