Subject: New Reply Received - 9401115990 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 04:52:52 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  9401115990 - Damaged WWD  Ticket comment <div dir="auto">Hello and Thank you for your response.</div>
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<div dir="auto">You can’t fix the noise, it’s due to the built-in springs.  How can you fix the wood part that makes noise? You can’t unless you open the sofa and remove the outer fabric.</div>
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<div dir="auto">Reserving your right is understandable when there is no defects in this item but there is and your inspection team said this too. This item is poorly made and they said it is not ok and that the wood inside the sofa is possibly broken from the back support part and that frame is possibly cracked when he touched it hence the noise we hear and discomfort when sitting on it. How you will fix broken or cracked wood and how does this guarantee it won’t break in the later future. </div>
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<div dir="auto">Are you telling me that you will collect this sofa, open its fabric completely and fix it from inside? These are all internal defaults in manufacturing which means I have also the right to return it as this product is faulty!!! You never fix a faulty item, you replace or refund the especially that this might become a safety hazard and might break and hurt us!!!</div>
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<div dir="auto">Your response doesn’t make sense at all, I think someone needs to call us and discuss this as you don’t seem to have the right tone n this matter and taking it very lightly .</div>
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<div dir="auto">Thanks</div>
<div dir="auto">Abla</div>
<div dir="auto">0544433740</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 8, 2023 at 2:16 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Abla,</div>
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<div dir="ltr">Thank you for reaching out to us,</div>
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<div dir="ltr">We apologize for the inconvenience caused,</div>
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<div dir="ltr">As per the team update, you have requested to return the sofa. </div>
<div dir="ltr">Kindly note that as per our policy, we do not accept return of products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.</div>
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<div dir="ltr">Our team can fix the noise issue with your sofa and we will do our best to resolve this as soonest.</div>
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<div dir="ltr">Kindly confirm with us so we can assist you further.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5809447