Subject: New Reply Received - 29072103438420230223 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 22:15:22 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29072103438420230223 - Damaged WWD  Ticket comment <div dir="auto">In this case as per various pics shared and the inspection person too, these products have manufacturing defects!<div dir="auto"><br></div>
<div dir="auto">Thus  regardless assembled or not, I have the right to return for a refund!</div>
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<div dir="auto">Please confirm the above. Thanks.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 8 Mar 2023, 01:57 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sameena,<br><br>Thank you for writing back to us,</div>
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<div dir="ltr">As per our policy, we do not accept returns of products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.</div>
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<div dir="ltr">We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead.</div>
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<div dir="ltr">The team will replace the scratched and damaged parts from order 29072103438420230223 to resolve the issue.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5791893