Subject: Note Added - [#5698277] 29020610230620230210 - Mattress Return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 10:07:44 +0000 (UTC)

Hi ,    [email-masked] added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5698277    Subject:  29020610230620230210 - Mattress Return   Requester: Wahed Ullah Khan Moh Mohammed    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Murtaza,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindly resolve this issue as per the customer he has collected the mattress on 11<sup>th</sup> feb from WH and same day he raise the complain please find attached pic below.</span></div>
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<img width="753" height="423" style="width:7.8437in;height:4.4062in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MjQwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QnInMPX6cTaHTps5ZAsukwbHXUfsLeYB7HyRMuNBuzs" data-id="2044013962405"><span style="mso-fareast-language:EN-US"></span>
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<img width="1060" height="596" style="width:11.0416in;height:6.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MjQwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._uKlrlhK8-oD3I96IpV6Ebxj8xGPtKwj2CdI_HmHsGs" data-id="2044013962406"><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 7 March 2023 4:18 AM<br>
<b>To:</b> Sanjit Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;; Homebox Ibnsm &lt;[email-masked]&gt;; Homebox IbnMA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5698277] - 29020610230620230210 - Mattress Return</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation Level 1, Reminder.</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Sanjit,<br>
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<strong><span style="font-family:-Apple-System">Damaged Mattress Return Request (WHCC)</span></strong>
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Order Number: 29020610230620230210<br>
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CRM: 4660384 - 4644920<br>
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Issue Description: (P-I-Ortho Support Firm Rebonded Foam Mattress)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, the mattress cover is already open and in a wet condition. This is a WHCC invoice, and there is no idea about the condition of the mattress
 at the time of delivery or how it was delivered. It can also be a customer usage issue.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzkyOTU5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q3vmrb88p0xeWcdgpsA23chVyyg1yefTereMHRivP78"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx wants to return, kindly advise further.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 6 Mar at 2:37 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Escalation Level 1.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Sanjit,<br>
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<strong><span style="font-family:-Apple-System">Damaged Mattress Return Request (WHCC)</span></strong>
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Order Number: 29020610230620230210<br>
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CRM: 4660384 - 4644920<br>
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Issue Description: (P-I-Ortho Support Firm Rebonded Foam Mattress)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, the mattress cover is already open and in a wet condition. This is a WHCC invoice, and there is no idea about the condition of the mattress
 at the time of delivery or how it was delivered. It can also be a customer usage issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx wants to return, kindly advise further.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 5 Mar at 1:54 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-Apple-System">Reminder,</span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged Mattress Return Request (WHCC)</span></strong>
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Order Number: 29020610230620230210<br>
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CRM: 4660384 - 4644920<br>
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Issue Description: (P-I-Ortho Support Firm Rebonded Foam Mattress)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, the mattress cover is already open and in a wet condition. This is a WHCC invoice, and there is no idea about the condition of the mattress
 at the time of delivery or how it was delivered. It can also be a customer usage issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx wants to return, kindly advise further.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 3 Mar at 6:34 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged Mattress Return Request (WHCC)</span></strong>
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<strong><span style="font-family:-Apple-System">Order Number:</span></strong> 29020610230620230210<br>
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<strong><span style="font-family:-Apple-System">CRM:</span></strong> 4660384 - 4644920<br>
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Issue Description: (P-I-Ortho Support Firm Rebonded Foam Mattress)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, the mattress cover is already open and in wet condition. This is a WHCC invoice, and there is no idea about the condition of the mattress
 at the time of delivery or how it was delivered. It can also be a customer usage issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx wants to return, kindly advise further.<br>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 2 Mar at 4:57 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation Level 2.</span></strong><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Rameesh,<br>
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<strong><span style="font-family:-Apple-System">Damaged Mattress Return Request</span></strong>
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Order Number: 29020610230620230210<br>
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CRM: 4660384 - 4644920<br>
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Issue Description: (P-I-Ortho Support Firm Rebonded Foam Mattress)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">As per the inspection report, the mattress cover is already open &amp; it is in wet condition. this is a WHCC invoice &amp; there is no idea about the condition of the mattress
 at the time of delivery or how it was delivered. it can also be a customer usage issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx wants to return, kindly advise further.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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