Subject: New Reply Received - 9417097527 - Late Collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 07:39:42 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  9417097527 - Late Collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/x8Gs3jkZKUIcbTPOG7NrXw~~/AALN9wA~/RgRl6B26PVcDc3BjQgpkAzrqBmTlgbWZUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team,<br>
<br>
Noted, we'll have the order collected today at the soonest possible.
<div>Best Regards,<br>
<span class="labelnormal"><span class="labelname_sf">Tala Hammad </span><br>
<span class="labeltitle_sf">Customer Service</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0Ahttp://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0A" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/3/2023 3:55 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5784209] - 9417097527 - Late Collection<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
<strong>Late collection</strong><br>
<br>
Order ID: 9417097527<br>
Tracking ID: SD010021140<br>
Cx Contact no: 0506931738<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (03/03/2023). But the items are still not collected.<br>
<br>
Kindly contact the customer on the following phone number (0506931738) to arrange an urgent collection.<br>
<br>
Thanks &amp; Regards, <br>
Aws</div>

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<blockquote class="freshdesk_quote">On Tue, 7 Mar at 3:43 AM <span class="separator">, Reda &lt;[email-masked]&gt; wrote: </span>

<div dir="auto"><span class="separator">Thank you for your email</span></div>
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<div dir="auto"><span class="separator">Please make sure because i’m not sure if they picked up the return item </span></div>
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<div dir="auto"><span class="separator">Thanks</span></div>
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<div><span class="separator">On Tue, 7 Mar 2023 at 1:40 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

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<div dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif"><span class="separator">Hi Reda,<br>
<br>
We sincerely apologize for the inconvenience caused,<br>
<br>
We are following up on your refund voucher with the concerned team and we will get back to you soon.<br>
<br>
Please accept our apology for this delay and allow us time to process the refund.<br>
Thank you for being understanding and patient.<br>
<br>
Your Friends,<br>
The Support Team.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/vUygC93v37-mPowteFKJVQ~~/AALN9wA~/RgRl6B26PlcDc3BjQgpkAzrqBmTlgbWZUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5784209