Subject: New Reply Received - 29002606217220201205 - Manufacturing defect in mattress
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 18:37:19 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002606217220201205  - Manufacturing defect in mattress   Ticket comment <div>Reminder <br>
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<div>On 20 Feb 2023, at 3:52 PM, shariq hassan &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> Dear Team,
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<div>Same problem within a month or so again mattress has issues. Both sides are down and clearly going in. This was supposed to be the medical mattress but unfortunately it has caused severe medical issues to my wife’s back as she needs to go for surgery. </div>
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<div>Refer attached pictures. </div>
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<div>I need a resolution immediately.</div>
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<div>&lt;image0.jpeg&gt;</div>
<div>&lt;image1.jpeg&gt;</div>
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<div>Shariq</div>
<div>0561582134<br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 27 Sep 2022, at 3:49 AM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Shariq,</div>
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<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>We’re really sorry if we’ve taken
 longer than usual to get back to you.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Our team is working on your issue,
 and will get back to you as soon as possible.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
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<div><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your friends,</span></div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>upport
 Team</span> </div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044013901404'>image0.jpeg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044013901410'>image1.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4707147