Subject: New Reply Received - 9417360223 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 16:01:17 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9417360223 - Return  Ticket comment <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9Mnod6k4UukHsHi6D2u4hyat0YTntdNbTyg1PTJlRHg" data-id="2044013882362" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U2eEUuNXMD5LdlUFEURlWzG4VMHgfrByJmGyP3DYYLA" data-id="2044013882361" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6Xd5BB-ihmcpYx4MobGRir7W_pOdA-0n8_N8pQ-3JZg" data-id="2044013882367" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d-vsIoPACNi3d9v4YhQ76XEPziOF37didw6srE3MKVk" data-id="2044013882366" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ogLUHuE-fOTcSENEZRY2zmoM9lfUuLbSJ-8FhZgRGPg" data-id="2044013882365" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzg4MjM2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cUgm6Ote-ADXcTEi-XlLl5sVmS3QTkEz7prTVrmzwaI" data-id="2044013882364" style="max-width: 100%"></div>
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<div dir="auto">Hi! </div>
<div dir="auto"><br></div>
<div dir="auto">Please find the attached photo of item.</div>
<div dir="auto"><br></div>
<div dir="auto">I am waiting for the courier to get the item so that i can order again with complete set. Thank you</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 4 Mar 2023 at 9:11 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Regina,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>www.homeboxstores.com</a>.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Sorry for the delay and we apologize for the inconvenience caused, and we feel very sorry that in this instance we could not meet your expectations.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>At this time we can not deliver the missing piece of the set, but we will accept the return of the incomplete set received.<br><br>We would like to inform you that a return request has been created for (Andorra BIAB 4-Piece Microfibre Twin Comforter Set - 160x220 cm) from order No. (9417360223) dated 04/03/2023, and the request will be received by the courier partner, (LMG), within 3 to 5 working days.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br><strong style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</strong>
</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Refund may require 7-15 additional business days once your item is collected and reached the warehouse, refund will go to the original mode of payment.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Once again, sincere apologies, and thank you for your patience.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Feel free to get in touch with us for further assistance.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Your Friends,<br>The Homebox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5789239