Subject: New Reply Received - 9417508633 - FF Delivery Charge Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 18:04:34 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9417508633 - FF Delivery Charge Refund  Ticket comment <div>Hello there again </div>
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<div>I believe that you have missed the Furniture &amp; Large Items Shipping charge of AED49. This amount also needs to be refunded.<div><br></div>
<div>Many thanks <br><br><div dir="ltr">Rola Madi </div>
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<div>On 4 Mar 2023, at 10:01 PM, Rola Madi Iceton &lt;[email-masked]&gt; wrote:<br><br>
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<div style="direction: ltr">Hello there </div>
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<div style="direction: ltr">Thanks for the email. Please bear in mind that you have charged me AED895 but you are only refunding me with AED846 so you are still owe me AED49. Please ensure that the full amount is refunded. </div>
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<div style="direction: ltr">Best regards </div>
<br><div dir="ltr">Rola Madi </div>
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<br><blockquote>On 4 Mar 2023, at 9:05 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Rola,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">www.homeboxstores.com</a>.</div>
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<div dir="ltr">Unfortunately, the order has been canceled as the item is currently out of stock. <br>We always try to maintain accurate inventory on our website, but in this case, due to unexpected reasons, the (Elya Single Day Bed - 90x190 cm) you ordered is not available with us to be shipped currently in stock.</div>
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<div dir="ltr">The refund for the item (Elya Single Day Bed - 90x190 cm) for order ID 9417508633 has been processed for AED 699.00 on (04/03/2023), refund will go to your original payment method.<br><br>We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</div>
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<div dir="ltr">As per your request. order 9417508633 has been canceled and the refund of the amount of AED 147.00 has been processed for AED 699.00 on (04/03/2023), refund will go to your original payment method.</div>
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<div dir="ltr">Refunds may require 7-14 additional business days to process as per the bank norms.<br>Refund will show as "Landmark Retail" on your bank statement.</div>
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<div dir="ltr">Kindly note that the furniture delivery charge of AED 49 was not refunded yet and we will get back to you within 48 hours once the delivery charge will be refunded to the original payment method.</div>
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<div dir="ltr">Once again, sincere apologies, and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br>  <br>Your Friends,<br>The Homebox Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5790284