Subject: New Reply Received - 29002103623620220319 / Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 09:53:55 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002103623620220319 / Damaged WWD   Ticket comment <div dir="ltr">Yes, I understand this part as what they did before.<div><br></div>
<div>My only concern with the product is, it keeps being torn.</div>
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<div>Please if you can send the team for as early as possible that would be great.</div>
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<div>Best regards,</div>
<div>Mr. Leonard Brian Alfonso</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 3, 2023 at 12:09 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Leonard,<br><br>Thank you for reaching out to us.</div>
<div dir="ltr">
<br>We have registered your complaint for order (29002103623620220319) under compliant ID (4663062). Please accept our apologies once again.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please note that as per our policy, If there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion and we can not confirm the replacement at this time.</div>
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<div>The team has been informed and they will be contacting you shortly in order to inspect and get this sorted out for you. <strong dir="ltr">This process can take between 3-5 days.</strong>
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<div dir="ltr">
<br>We really appreciate your patience and cooperation with us.</div>
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<br>Your friends,<br>The HomeBox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5777370