Subject: Note Added - [#5761780] Store Complaint - 29030204870720230225
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 13:01:10 +0000 (UTC)

Hi ,    Homebox Sccsm added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5761780    Subject:  Store Complaint - 29030204870720230225   Requester: Meenu Tamang    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team,</div>
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This is to inform you that the cx was not willing to come in the store for a refund but after discussion the refund has been processed in the customer account.</div>
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Thanks &amp; Regards</div>
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Kuldeep Singh</div>
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Sharjah city center</div>
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0585408263</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 2, 2023 12:52 AM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;[email-masked]&gt;; Ahmed Zoher &lt;[email-masked]&gt;; Hussain Patanwala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Homebox Sccsm &lt;[email-masked]&gt;; Homebox Sccma &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5761780] - Store Complaint - 29030204870720230225
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<div dir="ltr">Hi Team,</div>
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<div dir="ltr"><strong>Store Complaint - Sharjah City Center</strong></div>
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<div dir="ltr"> Order: 29030204870720230225</div>
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<div dir="ltr">Cx contact number: 0554115164</div>
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<div dir="ltr">Cx complained that after placing the order and confirming the urgent delivery, the store team called her at 10:30 Pm to inform her that the mattress is out of stock.</div>
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<div dir="ltr">As per Cx, she is pregnant and needs the mattress, and when she tried to reach the store manager &amp; team for help regarding a refund they did not help her.</div>
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<div dir="ltr">Cx mentioned that she is trying to reach Mr. Ajay regarding this.</div>
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<div dir="ltr">Kindly contact the Cx soon.</div>
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<div dir="ltr">Thank you for your help!</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Aws.</div>
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<blockquote class="x_freshdesk_quote">On Thu, 2 Mar at 12:47 AM <span class="x_separator">
, Landmark Group &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Dear Valued Customer,<br>
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We sincerely apologize for the inconvenience you faced.</div>
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<div dir="ltr">We always want the best experience for our customers and this definitely does not keep with our standards.</div>
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<div dir="ltr">We would like to inform you that in-store orders can be refunded only by the store and we would request to get in touch with the store team regarding your order refund if it was pre-paid order.</div>
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<div dir="ltr">However, we have raised your complaint and the concerned team will be in touch with you at 0554115164 as soonest for further assistance.</div>
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<div dir="ltr">Again, please accept our apology for this.</div>
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<div dir="ltr">We look forward to serving you better in the future.</div>
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<div dir="ltr">Your Friends,</div>
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