Subject: Note Added - [#5744285] 29072103334720230207 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 13:52:26 +0000 (UTC)

Hi ,    Uttaran Roy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5744285    Subject:  29072103334720230207 - Damaged WWD   Requester: Leanne    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Sir,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This issue has been sorted , we have spoken with the customer and discussed the same.</span></div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:black">UTTARAN ROY</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:#5F5F5F">Store Manager
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<div class="MsoNormal"><b><span style="font-size:10.0pt;font-family:Futura;color:#5F5F5F">HB Silicon Oasis</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">T   :  +971 4 321 3562</span></div>
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<span style="font-size:10.0pt;font-family:Futura;color:#7F604F">D</span><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">  :  +971 50 835 4032 /+971 558790691</span>
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<span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">uttaran.roy</span><span style="font-size:10.0pt;font-family:Futura;color:blue">@landmarkgroup.com</span></a><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Futura;color:#7F7F7F">Silicon central, Dubai, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="font-size:10.0pt;font-family:Futura;color:blue">www.homeboxstores.com</span></a><span style="font-size:10.0pt;font-family:Futura"></span>
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<div>From:<span lang="EN-US"> Mudasir Ahmad &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 1 March 2023 4:14 PM<br>
<b>To:</b> Raja Ramachandran &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; homebox raksm &lt;[email-masked]&gt;; homebox rakma &lt;[email-masked]&gt;; Uttaran Roy &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5744285] - 29072103334720230207 - Damaged WWD</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Raja,</span></div>
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<div class="MsoNormal"><span lang="EN-US">We don’t have anything with, this is the invoice from DSO, where in they have asked for the dining and we sent the same.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Dear Uttran,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check for the same.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mudasir.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Raja Ramachandran &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
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<b>Sent:</b> Wednesday, March 1, 2023 9:26 AM<br>
<b>To:</b> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Mudasir Ahmad &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; homebox raksm &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 homebox rakma &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> RE: [#5744285] - 29072103334720230207 - Damaged WWD</span>
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<a id="OWAAMC78F16890F7C4705BA18EB592DE0C956" href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mudasir Ahmad</span></a><span lang="EN-US"> – can we close this
 on priority. </span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;
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<b>Sent:</b> Wednesday, March 1, 2023 3:57 AM<br>
<b>To:</b> Raja Ramachandran &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; homebox raksm &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;;
 homebox rakma &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;; Mudasir Ahmad &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a><span lang="EN-US">&gt;<br>
<b>Subject:</b> Fwd: [#5744285] - 29072103334720230207 - Damaged WWD</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Escalation Level 2, Reminder.</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Raja,</span></div>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Damaged WWD</span></strong><b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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Order Number: 29072103334720230207</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Delivery Date: 21/02/2023<br>
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Damaged Items: </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214851 - Marwell 6 seater sintered stone dining table - glossy white)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214869 - P-Marwell dining Chair - Grey)<br>
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Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting
 for the store manager's call.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered &amp; assembled by the store team.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check the attached and assist further.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 27 Feb at 1:10 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> Escalation level 2</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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Damaged WWD<br>
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Order Number: 29072103334720230207<br>
Delivery Date: 21/02/2023<br>
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Damaged Items: <br>
(165214851 - Marwell 6 seater sintered stone dining table - glossy white)<br>
(165214869 - P-Marwell dining Chair - Grey)<br>
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Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.<br>
As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting for the store manager's call.<br>
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Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered &amp; assembled by the store team.<br>
Kindly check the attached and assist further.<br>
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Thanks &amp; Regards,<br>
Ahmed</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 26 Feb at 9:41 AM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder, Escalation level 1</span></strong><span style="color:#183247"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD</span></strong><b><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order Number: 29072103334720230207</span></strong>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Delivery Date: 21/02/2023</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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Damaged Items: </span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214851 - Marwell 6 seater sintered stone dining table - glossy white)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214869 - P-Marwell dining Chair - Grey)<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Issue Description:</span></strong> Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting
 for the store manager's call.</span></div>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: </span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>order is not registered
 in CRM/GDMS but Cx confirmed that it was delivered &amp; assembled by the store team.</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check the attached and assist further.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Jinana</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 25 Feb at 6:46 AM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Escalation level 1</span></strong><span style="color:#183247"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD</span></strong><b><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order Number: 29072103334720230207</span></strong>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Delivery Date: 21/02/2023</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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Damaged Items: </span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214851 - Marwell 6 seater sintered stone dining table - glossy white)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214869 - P-Marwell dining Chair - Grey)<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Issue Description:</span></strong> Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting
 for the store manager's call.</span></div>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note:
</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>order is not registered in CRM/GDMS but Cx confirmed that it was delivered &amp; assembled by the store team.</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check the attached and assist further.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Jinana</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 24 Feb at 3:37 AM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>[email-masked]</span></a><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>&gt;
 wrote: </span></span>
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<strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder</span></strong><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD</span></strong><b><br>
</b><br>
Order Number: 29072103334720230207</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Delivery Date: 21/02/2023<br>
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Damaged Items: </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214851 - Marwell 6 seater sintered stone dining table - glossy white)</span></div>
<div></div>
<div></div>
</div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>(165214869 - P-Marwell dining Chair - Grey)<br>
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Issue Description: Cx complained that mentioned items were delivered to her home. While assembly team damaged 1 Chair and the tabletop part.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>As per Cx, they tried to resolve the issue with the store and the store team informed them "Table was not damaged in store" and they are still waiting
 for the store manager's call.</span></div>
<div></div>
<div></div>
</div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Note: order is not registered in CRM/GDMS but Cx confirmed that it was delivered &amp; assembled by the store team.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check the attached and assist further.<br>
<br>
Thanks &amp; Regards,<br>
Aws.</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5744285:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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