Subject: New Reply Received - 9415605583 - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 08:29:08 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9415605583 - Late Collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/IsPs1qtFQBAE5eDS79vFUg~~/AALN9wA~/RgRl3u7QPVcDc3BjQgpj-FC7_WPpKPIzUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly note that the listed pickup order is currently assigned to our delivery assistant, it will be attempted for collection today accordingly.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Noor Dokhan </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/2/2023 1:19 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5743962] - 9415605583 - Late Collection<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
<strong>Late collection</strong><br>
<br>
Order ID: 9415605583<br>
<strong>NEW RVP: SD009991631</strong><br>
Cx Contact no: 0585151663<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on (23/02). But the items are still not collected.<br>
<br>
Kindly contact the customer on the following phone number (0585151663) to arrange an urgent collection.<br>
<br>
Thanks &amp; Regards,</div>

<div dir="ltr">Aws.</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 23 Feb at 11:24 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Verity,<br>
<br>
Thank you for writing back to us,<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
We would like to inform you that a return request has been created for the item "Memphis Laptop Table" from order No. 9415605583 dated 23/02/2023, and the request will be received by the courier partner, "Shipa", within 3 to 5 working days.<br>
<br>
<strong>At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</strong><br>
<br>
In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.<br>
<br>
Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to t he original mode of payment.<br>
<br>
Once again, sincere apologies and thank you for your patience.<br>
<br>
Feel free to get in touch with us for further assistance.<br>
<br>
Your Friends,<br>
The Homebox Support Team.</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/R_b-vybwp2hyV41yim_edA~~/AALN9wA~/RgRl3u7QPlcDc3BjQgpj-FC7_WPpKPIzUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5743962