Subject: Note Added - [#5755465] 163443378 - Item Query
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 05:00:01 +0000 (UTC)

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5755465    Subject:  163443378 - Item Query   Requester: Vijayan Govindan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Please help clarifying the below customer query-</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Cambria",serif'>Ladder can be fixed on left or right position.</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Name and Code:
<a href="https://www.homeboxstores.com/ae/en/Furniture/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Twin-Bunk-Bed---90x200-and-140x200-cm/p/163443378" rel="noreferrer">
Vanilla Twin Bunk Bed - 90x200 and 140x200 cm</a> - 163443378<br>
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Cx wants to know if the stairs are on the right side or the left side of the bed.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Pics on the website are showing the stairs on 2 different sides. Kindly check and assist further<br>
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</span><span style="font-size:10.5pt;font-family:-apple-system"><img width="394" height="347" style="width:4.1041in;height:3.618in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4MzcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gK9HTMz5V2FAHOj14TE0OzGrvJYvgqTRWlXKt_8a6RI"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="338" height="287" style="width:3.5208in;height:2.993in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4Mzc2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6Dbi1u2lnKYBx6KDMVZV84LG5sw5B7NoHGMdu1RZ4pk"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div>From: Haritha Das &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, February 27, 2023 8:10 AM<br>
<b>To:</b> Zulema Pereira &lt;[email-masked]&gt;; Mehran Wandrick &lt;[email-masked]&gt;<br>
<b>Cc:</b> Faizal Maradeya &lt;[email-masked]&gt;; Qusra Kulsum &lt;[email-masked]&gt;<br>
<b>Subject:</b> [#5755465] - 163443378 - Item Query</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Dear Zulema ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Ladder can be fixed on left or right position.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Kindly help to mention the same in website as well
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Reagrds</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Harith Das</span></div>
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<b>From:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 26, 2023 10:09 AM<br>
<b>To:</b> Haritha Das &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mehran Wandrick &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qusra Kulsum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5755465] - 163443378 - Item Query</div>
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<div class="MsoNormal">Dear <a id="OWAAM5831B6277F7B4B78B5A3F3B3E73E8C95" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Haritha Das</span></a>
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<div class="MsoNormal">Please help clarifying the below customer query-</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Name and Code:
<a href="https://www.homeboxstores.com/ae/en/Furniture/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Twin-Bunk-Bed---90x200-and-140x200-cm/p/163443378" rel="noreferrer">
Vanilla Twin Bunk Bed - 90x200 and 140x200 cm</a> - 163443378<br>
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Cx wants to know if the stairs are on the right side or the left side of the bed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pics on the website are showing the stairs on 2 different sides. Kindly check and assist further<br>
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Thanks &amp; Regards<br>
Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="394" height="347" style="width:4.1041in;height:3.618in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4MzcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gK9HTMz5V2FAHOj14TE0OzGrvJYvgqTRWlXKt_8a6RI"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="338" height="287" style="width:3.5208in;height:2.993in" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4Mzc2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6Dbi1u2lnKYBx6KDMVZV84LG5sw5B7NoHGMdu1RZ4pk"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 26, 2023 3:28 AM<br>
<b>To:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5755465] - 163443378 - Item Query</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Item Enquiry</span></strong><b><br>
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Item Name and Code: <a href="https://www.homeboxstores.com/ae/en/Furniture/Beds-and-Bed-Sets/Bunk-Beds/HOME-BOX-Vanilla-Twin-Bunk-Bed---90x200-and-140x200-cm/p/163443378" rel="noreferrer">
Vanilla Twin Bunk Bed - 90x200 and 140x200 cm</a> - 163443378<br>
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Cx wants to know if the stairs are on the right side or the left side of the bed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pics on the website are showing the stairs on 2 different sides. Kindly check and assist further<br>
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Thanks &amp; Regards<br>
Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="394" height="347" style="width:4.1041in;height:3.618in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4MzcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gK9HTMz5V2FAHOj14TE0OzGrvJYvgqTRWlXKt_8a6RI"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="338" height="287" style="width:3.5208in;height:2.993in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzA4Mzc2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6Dbi1u2lnKYBx6KDMVZV84LG5sw5B7NoHGMdu1RZ4pk"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 26 Feb at 2:35 AM
<span class="separator">, Vijayan Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="https://www.homeboxstores.com/ae/en/p/163443378" rel="noreferrer">https://www.homeboxstores.com/ae/en/p/163443378</a></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<span style="color:#3F3F46">This item ladder one picture showing left side, other pictures shows right side. Which is correct
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for waiting, Vijayan  </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize to you for this</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At this time we can not confirm this</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will forward your inquiry to the concerned team and we will get back to you soon at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:30 AM, 26th Feb</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:35 AM, 26th Feb</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/713567604522973" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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