Subject: New Reply Received - 9415798066 - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 13:34:56 +0000 (UTC)

Hi Aws Adra,  The customer has responded to the ticket.  9415798066 - Returns  Ticket comment <div dir="auto">Ok well noted,<div dir="auto"><br></div>
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<div dir="auto">But please inform the driver that tomorrow i wont be at home so on monday or later i will be expecting him. </div>
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<div dir="auto">Thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Feb 24, 2023, 12:21 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Noora,<br><br>Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item received.<br><br>We would like to inform you that a return request has been created for (Festal Cake Stand with Acrylic Dome - 33.5 cm) from order No. (9415798066) dated 24/02/2023, and the request will be received by the courier partner, (Shipa), within 3 to 5 working days.</div>
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<br><strong>At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</strong>
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<br>In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<br>Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to the original mode of payment.</div>
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<br>Once again, sincere apologies and thank you for your patience.</div>
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<br>Feel free to get in touch with us for further assistance.</div>
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<br>Your Friends,<br>The Homebox Support Team.</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044012970957'>20230224_171327.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745897