Subject: New Reply Received - 9415229189 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 05:36:59 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9415229189 - Return  Ticket comment <div>Dear, </div>
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<div>I need same as requested.</div>
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<div>Can you exchange same lamp</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, February 22, 2023, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sandeep,<br><br>Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item received.<br><br>We would like to inform you that a return request has been raised for (Clarc Ceramic Table Lamp - 14x14x23 cm) on 22/02/2023 and the courier team will contact you in 3-5 days to collect the damaged item.<br><br>If the item was not collected in the mentioned time frame, please contact us again and we will be happy to assist you further.<br><br><strong>​We have sent an email to fill in your address details so our courier partner can collect the item for return within the mentioned timeframe.<br></strong><br>Again, Please accept our apology for this.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5740853