Subject: New Reply Received - 9413284521 - Reschedule
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 04:35:26 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9413284521 - Reschedule  Ticket comment <div dir="ltr">Good Morning,<div><br></div>
<div>My wife CLEARLY stated she can not take calls when she is at work, this is what was annoying.  Why couldn't the delivery team just knock on the door where someone would answer?</div>
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<div>Please contact me on 052 501 3388.  I will expect delivery on 28/02 and as mentioned a gesture of good will from your side.</div>
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<div>Regards</div>
<div>Paul</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 20 Feb 2023 at 21:31, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Paul,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize to you for the inconvenience caused,</div>
<div dir="ltr">​<br>
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<div dir="ltr">We would like to inform you that our delivery team needs to confirm the customer's availability to deliver &amp; install the furniture in the customer's home and the delivery will not be arranged if team did not get customer confirmation.</div>
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<div dir="ltr">Your order has been placed with 0507264541 as a registered phone number which is why the delivery team is calling this number only.</div>
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<div dir="ltr">On 13/02 the delivery attempt failed and we rescheduled the order delivery and asked our delivery team to knock on the door on 20/02. However, Today 20/02 our team tried to reach your house as requested but the security did not allow them to enter. We have tried to reach you at 0507264541  but there was no response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">At this time, we can not reschedule your order as it is still in the delivery status. Kindly contact us tomorrow morning and we will be happy to reschedule your order to the nearest date available (after 28/02).</div>
<div dir="ltr"><br></div>
<div dir="ltr">You can also provide us with an alternative number to call on the next delivery attempt.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735686