Subject: Note Added - [#4885258] 9585994539 - Late C&C / FF
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:15:56 +0000

Hi ,    Vaishak Piriyarath added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4885258    Subject:  9585994539 - Late C&C / FF   Requester: hind shaath    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Ravi,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The below mentioned order was handed over and fulfilled to the customer few days back but due to system issue it was not shipped out from warehouse. We were in follow up with IT and they resolved
 it yesterday, So we were able to ship out the order. </span></div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Vaishak.Palli Piriyarath</div>
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<div class="MsoNormal">Ph: +971503579313</div>
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<div>From:<span lang="EN-US"> Homebox Oasisma &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 16 February 2023 10:10 AM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Vaishak Piriyarath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; Karthik Arivanandam &lt;[email-masked]&gt;; Mujiburrahman Hajamydeen
 &lt;[email-masked]&gt;; Dilip Kumar Patra &lt;[email-masked]&gt;; Reigner Constantine &lt;[email-masked]&gt;; Ramesh Veluchamy &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;;
 Karthick Gutta Ravisankar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4885258] - 9585994539 - Late C&amp;C / FF</span>
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<span lang="EN-US" style='font-family:"Segoe UI",sans-serif'>Dear Murtaza/Vaishak,<br>
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Kindly update on this Click and collect Order ( </span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">9585994539)</span><span lang="EN-US" style='font-family:"Segoe UI",sans-serif'>. It was sent to the store again on 14<sup>th</sup> Feb
 2023, but we haven’t received the item.<br>
Photos attached.<br>
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Regards<br>
Ravi Chandra Das<br>
052 298 3453</span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Murtaza Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 26, 2022 1:25 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mujiburrahman Hajamydeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reigner Constantine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthick Gutta Ravisankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4885258] - 9585994539 - Late C&amp;C / FF</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Hi Team,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Spoke with the cx and she will collect the item from the store.
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 24, 2022 10:41 AM<br>
<b>To:</b> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karthick Gutta Ravisankar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza
 Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mujiburrahman Hajamydeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reigner Constantine
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4885258] - 9585994539 - Late C&amp;C / FF</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the collection as the customer keeps calling with no updates, She is escalating the issue today.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Order Number: 9585994539<br>
Order Date: Sep 12, 2022<br>
Store Code: 29002<br>
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Best Regards, </span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Raneen Baabad</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Mon, 19 Sep at 2:07 PM
<span class="separator">, Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karthick Gutta Ravisankar</span></a>.</span></div>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Futura;color:black">Thanks &amp; Regards</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">  P.O.Box 282028, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From: Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 19, 2022 2:03 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza
 Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mujiburrahman Hajamydeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reigner Constantine
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4885258] - 9585994539 - Late C&amp;C / FF</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Ramesh/Jasim,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please release the order from your side as we received the item physically .</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 19, 2022 1:47 PM<br>
<b>To:</b> Jasim Vali Mohammed Bebal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murtaza
 Kutiyanawala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Arivanandam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mujiburrahman Hajamydeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Kumar Patra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Oasisma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reigner Constantine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4885258] - 9585994539 - Late C&amp;C / FF</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Dear Team, </span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly urgent reminder on the below,<br>
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Issue: <strong><span style="font-family:-Apple-System">Late click and collect WWD</span></strong>  -<strong><span style="font-family:-Apple-System"> Pending Consignments</span></strong><br>
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Order Number: 9585994539<br>
Order Date: Sep 12, 2022</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Store Code: 29002<br>
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Issue Description:  Order placed on Sep 12, 2022, but Consignments still not created yet , Kindly check and action as soon as possible. </span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Customer now want the order to be delivered, otherwise she will leave bad reviews all over social media, she mentioned that she is a blogger and will talk
 to her followers about it.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Best Regards, <br>
Ayat Alkhaldi</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Mon, 19 Sep at 11:02 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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Issue: <strong><span style="font-family:-Apple-System">Late click and collect WWD</span></strong>  -<strong><span style="font-family:-Apple-System"> Pending Consignments</span></strong><br>
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Order Number: 9585994539<br>
Order Date: Sep 12, 2022</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Store Code: 29002<br>
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Issue Description:  Order placed on Sep 12, 2022, but Consignments still not created yet , Kindly check and action as soon as possible. </span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Thanks &amp; Regards<br>
Jok Kuol.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Sat, 17 Sep at 9:31 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Issue: <strong><span style="font-family:-Apple-System;color:#183247">Late click and collect WWD</span></strong>  -<strong><span style="font-family:-Apple-System"> Pending Consignments</span></strong><br>
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Order Number: 9585994539<br>
Order Date: Sep 12, 2022</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Store Code: 29002<br>
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Issue Description: The order collection date was 17/09/2022 but as per Hybris order has not been shipped yet.<br>
Cx will write reviews all over social media. Kindly check and confirm the order status.</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"><img width="903" height="66" style="width:9.4062in;height:.6875in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MzI0NDE1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5uhtlpJn5LfIDiXnXht5XIbWhqkBqf0Slbe5v3pubFg"></span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> <br>
Thanks &amp; Regards,<br>
AWS. </span>
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