Subject: New Reply Received - 9411582032 - Delivery Follow Up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 13:56:34 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9411582032 - Delivery Follow Up  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Please check status of below 2 x returns I had filed, and advise.</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">
<span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px">Hi Ruman Bashir, we have successfully processed your refund for return </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)">1003819800</span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px"> for order </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9411582032?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" target="_blank" style="color:rgb(0,185,229);text-decoration-line:none" rel="noreferrer">9411582032</a></span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px">.</span><br>
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<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px"><br></span></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">
<span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px">Hi Ruman Bashir, we have successfully processed your refund for return </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)">1003816928</span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px"> for order </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9411582032?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_AE_en" target="_blank" style="color:rgb(0,185,229);text-decoration-line:none" rel="noreferrer">9411582032</a></span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px">.</span><span style="color:rgb(51,51,51);font-family:Helvetica,Arial,sans-serif;font-size:16px"><br></span>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 22 Jan 2023 at 21:06, Ruman Bashir &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="auto">Thanks. Please confirm the delivery date. </div>
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<div dir="ltr" class="gmail_attr">On Sun, Jan 22, 2023, 6:11 PM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Dear customer,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9411581987 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can see the payment was captured again and a new order was placed successfully which is: ​<strong dir="ltr">9411582032.</strong><br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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<div><span style="margin:0px;padding:0px;border:0px;font-size:13px;font-family:Arial,sans-serif;vertical-align:baseline;font-stretch:inherit;line-height:17px;color:rgb(102,105,106)"><a rel="noreferrer">ae.linkedin.com/in/rumanbashir</a></span></div>
<div><span style="margin:0px;padding:0px;border:0px;font-size:13px;font-family:Arial,sans-serif;vertical-align:baseline;font-stretch:inherit;line-height:17px;color:rgb(102,105,106)">+(971) 55 370 5715<br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5615642