Subject: Note Added - [#5627031] 29050101889420230112 - Wrong FF billed & delivered
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 03 Feb 2023 14:46:01 +0000

Hi ,    Homebox Bawadima added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627031    Subject:  29050101889420230112 - Wrong FF billed & delivered   Requester: amna alshamsi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team,</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="mso-fareast-language:EN-US">                    I have already Communicated to the customer that once you will come to the store, we can bill the
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>164863162-Midtown Console Table-Marble &amp; Natural/Acacia Walnut since its price is high.</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kshirod Pradhan</span><span style="mso-fareast-language:EN-US"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, 3 February 2023 6:25 PM<br>
<b>To:</b> Homebox Bawadima &lt;[email-masked]&gt;; Homebox Bawadism &lt;[email-masked]&gt;; Homebox Bawadiacc &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Cc:</b> Riyaz IntezarQureshi &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5627031] - 29050101889420230112 - Wrong FF billed &amp; delivered</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Kshirod,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Gentle Reminder
</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>WWD Pending Delivery</span></strong><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Order Number: 29050101889420230112</span></strong>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CRM: 4562234 - 4564116</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Ref CRM
</span></strong><strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;font-weight:normal'>4564116</span></strong><strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>, (164863160) pullout done</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
 on 01/02. Kindly confirm when the correct item (164863162) will be delivered to the Cx as per update.</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Laith </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 2 Feb at 9:05 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Kshirod,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>WWD Pending Delivery</span></strong><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Order Number: 29050101889420230112</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
CRM: 4562234 - 4564116</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ref CRM
<span style="color:black">4564116</span>, (164863160) pullout done on 01/02. Kindly confirm when the correct item (164863162) will be delivered to the Cx as per update.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Aws.</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 28 Jan at 4:03 PM
<span class="separator">, Homebox Bawadima &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>Dear Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>                     We have Discussed with the customer.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>                     We will pull out the item to store and deliver the right one.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>CRM-</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:green;background:#EAF0E2'> 4564116</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>Regards</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:EN-US'>Kshirod Pradhan</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, 28 January 2023 4:36 AM<br>
<b>To:</b> Homebox Bawadism &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Bawadima &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Bawadiacc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Riyaz IntezarQureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5627031] - 29050101889420230112 - Wrong FF pilled &amp; delivered</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style='font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Team,<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Wrong FF billed &amp; delivered</span></strong><b><br>
</b><br>
Order Number: 29050101889420230112<br>
CRM: 4562234<br>
<br>
Issue Description: With reference to CRM 4532419, Cx claims that she requested 164863162; nevertheless, the store team accidentally billed and sent 164863160. Prior to assembly, Cx was unaware of the item, and following assembly, Cx immediately reported it
 on 17/01. Cx wants to return the coffee table so she can order the console again even though the item has been assembled.<br>
<br>
Cx shared a photo of the item she ask staff to bill in the store . Please check the following and advice.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Thanks &amp; Regards,<br>
Jok Kuol.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 25 Jan at 11:03 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>​Wrong FF pilled &amp; delivered</span></strong><b><br>
</b><br>
Order Number: 29050101889420230112<br>
<br>
CRM: 4557727<br>
<br>
Issue Description: Ref CRM 4532419, Cx wanted 164863162 but by mistake, the store team made the pill and delivered 164863160.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx did not recognize the item before assembly and after assembly Cx reported immediately on 17/01. The item has been assembled and Cx wants to return the coffee table to order
 the console again.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Note: Cx took a pic for the item she wants in store (pic attached)</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check advise further.    <br>
<br>
Thanks &amp; Regards,<br>
Aws.</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5627031:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5627031:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>