Subject: New Reply Received - 9403126225 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 07:13:35 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9403126225 - Damaged WWD  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Hi</div>
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When did you send me the information?</div>
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Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 19, 2023 1:22:31 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> 9403126225 - Damaged WWD
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5596157</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Aws Adra : </div>
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<div dir="ltr">Hi Firas,<br>
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<div dir="ltr">Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer">
www.homeboxstores.com</a>.<br>
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​We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged
 item received.</div>
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As we have checked order 9403126225 and the provided pictures for the damaged items received, we can see that the following items have been delivered damaged to you:</div>
<div dir="ltr">(<a href="https://www.homeboxstores.com/ae/en/Bedroom/Home-Fragrance/Candles/HOME-BOX-Amore-Shine-Like-A-Star-Glass-Candle---Set-of-4/p/163058107" rel="noreferrer">Amore Shine Like A Star Glass Candle - Set of 4</a>), (<a href="https://www.homeboxstores.com/ae/en/Kitchen/Kitchen-Utensils-and-Gadgets/Kitchen-Tools-and-Utensils/HOME-BOX-Steel-Medium-Mortar/p/161920275" rel="noreferrer">Steel
 Medium Mortar</a>), and (<a href="https://www.homeboxstores.com/ae/en/Kitchen/Storage/Containers-and-Jars/HOME-BOX-Spectra-10-Piece-Closet-Organizer-Basket-Set/p/162636705" rel="noreferrer">Spectra 10-Piece Closet Organizer Basket Set</a>).</div>
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<div dir="ltr">Please confirm If these are the damaged items only and if there is any other HOUSEHOLD damaged item received, kindly share the item name as mentioned in the APP and the order number of the item so we can assist you further.</div>
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<div dir="ltr">Regarding your furniture complaint from order 9403126225, we are following up on the complaint with the concerned team and we will get back to you soon with updates.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>
Thank you for your help!<br>
<br>
Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596157