Subject: Note Added - [#5585383] Staff Complaint - Liwa Center
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 10:43:25 +0000

Hi ,    Sanjeeb Das added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5585383    Subject:  Staff Complaint - Liwa Center    Requester: rana al khateb    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Hi Murtuza,</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Pls share cx contact NO for further understanding..</span></div>
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<b><span style='font-size:10.0pt; font-family:"Futura",serif; color:black'>SANJEEB KUMAR DAS </span></b>
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<b><span style='font-size:10.0pt; font-family:"Futura",serif; color:#5F5F5F'>Store Manager-Liwa </span></b>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>T   :  +971 26328844 </span>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>M  :  971 505514427 </span>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>F   :  +971 26328844 </span>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>E   :  </span><span style='font-size:10.0pt; font-family:"Futura",serif'>[email-masked]<span style="color:#7F7F7F"> </span></span>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>Liwa Centre,Hamdan Street </span>
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<span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>Abu Dhabi, UAE, PO Box-282028 </span>
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<a href="http://www.homeboxstores.com" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Futura",serif'>www.homeboxstores.com</span></a><span style='font-size:10.0pt; font-family:"Futura",serif'> </span>
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<div>From: Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, January 16, 2023 11:12 AM<br>
<b>To:</b> Sanjeeb Das &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Homebox LIWA SM &lt;[email-masked]&gt;; Hb Liwa Ma &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5585383] - Staff Complaint - Liwa Center
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'>Hi Sanjeeb,
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'>Request you to look in the below incident.
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Murtaza Kutiyanawala</span></b></div>
<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#5F5F5F'>Team Lead – Customer Care
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>T   :  +971 4 517 2300</span><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'></span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>F   :  +971 4 517 2380</span></div>
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>E   : </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>m</span><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif'></span>
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<b>From:</b> Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 16, 2023 10:48 AM<br>
<b>To:</b> Homebox LIWA SM &lt;[email-masked]&gt;; Hb Liwa Ma &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Sanjeeb Das &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5585383] - Staff Complaint - Liwa Center</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5585383" rel="noreferrer">#5585383</a> raised by rana al khateb (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt; font-family:Roboto; color:black; background:white">Hi Team,</span><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white"> </span><span style="font-size:10.5pt; color:black">
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<b><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">Staff Complaint</span></b><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<div class="x_MsoNormal" style="background:white"><b><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">Issue Description:</span></b></div>
<div class="x_MsoNormal" style="background:white"><b><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white"> Cx</span></b></div>
<div class="x_MsoNormal" style="background:white"><b><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">complained that no one was there to assist her when she visited the store and that she had to chase down customer service
 to ask about one thing. And when she spoke to a staff member, he kept laughing with someone instead of helping the customer, and the customer</span></b></div>
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<b><span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">felt really uncomfortable. When a customer requests that a staff member repeat something, the staff member becomes enraged. </span></b><span style="font-size:10.5pt; color:black">
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<span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">Thanks &amp; Regards,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; font-family:Roboto; color:#183247; background:white">Ali</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Mon, 16 Jan at 1:31 AM
<span class="x_separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Rana,<br>
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We apologize to you for the inconvenience caused,<br>
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Kindly note that we have raised the issue to our high authority and they will be on the issue to avoid such incidents to happen.<br>
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Please be assured that they are going to make sure that this will not happen again in the future as we always want the best service and experience for our customers.<br>
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Again, Please accept our apology for this.</span></div>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your Friends,<br>
The Homebox Support Team.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5585383:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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