Subject: New Reply Received - Damage WWD / 9626124609
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 12:06:56 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Damage WWD / 9626124609  Ticket comment <div dir="auto">Hi Team,</div>
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<div dir="auto">I am utterly disappointed with the way they had fixed the cot. Even the initial pictures sent had clearly showed the damage of the wood plank which is difficult to screw in. This is not what is expected of me could you please escalate the issue.</div>
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<div dir="auto">Attaching the videos and pictures of whats not fixed yet</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTQxNzU4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kt_dzcRoSZwb1ZmqUImlVw4cQzYxCMIwMTqhTlgAh0Y" data-id="2044009417588" style="max-width: 100%"></div>
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<div dir="auto">Surprisingly the picture that we had initially shared was overlooked completely which again i am attaching you can even find this under the ticket raised. Please resolve this ASAP.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTQxNzU4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jSuzaxSRGWPmktWs7Yz-M84XKBqSOqekZ3_zY4AJIaI" data-id="2044009417589" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 13 Jan 2023 at 10:10 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Bhavana,<br><br>Greetings of the day from the Homebox Team!<br><br>We would like to inform you that the team will visit you tomorrow 14/01/2023 to resolve your bed complaint from order 9626124609.</div>
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<br>Thank you for being patient and understanding with us.<br><br>We look forward to serving you better in the future.<br><br>Your Friends,<br>The Support Team.</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Thanks,<div>Raviteja</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044009417590'>IMG_266076367.MOV</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044009417591'>IMG_42381808.MOV</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5565890