Subject: Note Added - [#5572979] 9593265398 - Wrong Color WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 16:15:35 +0000

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5572979    Subject:  9593265398 - Wrong Color WWD   Requester: Jawahir1449    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Out Of 5 QTY We have found 1 light colour 2 Str Sofa and item kept 801AD1370101
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Will replace this sofa tomorrow if still customer not satisfy will pull out for CN &amp; issue Credit note form
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Call Status</span></b></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>1/11/2023 12:05:06 AM</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>9593265398</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Sa'id Salih</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Wrong Item</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Ref CRM 4501084, Cx insisting that there is a color difference and will complaint in police dept if replacement will not be done. Kindly check and advise further.</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Replacement</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Approved &amp; Forwarded</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Only Need to Replace 2 Str Light color as 3str Light in cx home Item in 801AD1370101</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>11-Jan-2023</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Abdul Hameed Rasheed
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<b>Sent:</b> Wednesday, 11 January 2023 2:48 PM<br>
<b>To:</b> Ramesh Veluchamy &lt;[email-masked]&gt;; Tanveer Haque &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5572979] - 9593265398 - Wrong Color WWD<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAM60AF2CA501304567B7FFAABEF8FF520C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tanveer Haque</span></a>
<a id="OWAAMC93A684AEF1849A6BBAF769910977F39" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Veluchamy</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please check colour Variance
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAMFCA24E9287794C3D8F58518A93BA9542" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murtaza Kutiyanawala</span></a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please speak to customer all the product is in wh with color variance hence please speak to customer and update further to do.</span></div>
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<img width="790" height="573" style="width:8.2291in;height:5.9722in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTE3NDYxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TQVkb565t47GxWghRLQ5laLhnbRV3FQgLHccr9fTtZA" data-id="2044009174619"><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 11 January 2023 12:18 AM<br>
<b>To:</b> Tanveer Haque &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5572979] - 9593265398 - Wrong Color WWD</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">​Wrong Color WWD</span></strong> </span></div>
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Order Number: 9593265398<br>
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CRM: 4515825<br>
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Issue Description: (Clinton 2+3 Seater Fabric Sofa)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ref CRM 4501084, Cx insisting that there is a color difference and will complain to the police dept if replacement will not be done. Kindly check and advise further.    <br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 11 Jan at 12:09 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز,</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لردك لنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر منك عن الازعاج الحاصل,</span>
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<span lang="AR-SA" style="font-size:10.5pt">لقد قمنا برفع طلب لمتابعة الشكوى من قبل الفريق المختص وسوف نقوم باعلامك بالتحديثات عبر هذا البريد الالكتروني.</span>
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<span lang="AR-SA" style="font-size:10.5pt"></span>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">شكرا لصبرك وتفهمك معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تترددي في التواصل معنا في حال كان لديك أي استفسار أو احتجت لأي مساعدة.</span>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style="font-size:10.5pt">أصدقائك,</span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم.</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5572979:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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