Subject: Note Added - [#5560239] 29001004267620220807 - Damaged SWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 08:19:02 +0000

Hi ,    Raja Ramachandran added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560239    Subject:  29001004267620220807 - Damaged SWD   Requester: Salmeen141    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM0758D1DC74B84854A3D7E3DF77016163" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rajnish Kumar</span></a> – kindly check and close
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 11, 2023 11:39 AM<br>
<b>To:</b> Raja Ramachandran &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Homebox Sharjahsm &lt;[email-masked]&gt;; Homebox Sharjahma &lt;[email-masked]&gt;; Rajnish Kumar &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;;
 Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5560239] - 29001004267620220807 - Damaged SWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Raja,<br>
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<strong><span style="font-family:-apple-system">Damaged SWD Pending Complaint </span></strong><b><br>
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Order Number: 29001004267620220807<br>
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CRM: 4282190<br>
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Issue Description: Wilson 1 6 Dining Set (SWD) leg detached from the tabletop. <br>
Cx is following up and the complaint since October 20222 and the complaint is pending for a long time with no calls.<br>
Kindly contact the Cx and update us on the complaint action.<br>
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Thanks &amp; Regards,<br>
Ali</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 10 Jan at 10:17 AM
<span class="separator">, Raja Ramachandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Rajinish/ gabber – kindly check and confirm
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 10, 2023 3:35 AM<br>
<b>To:</b> Raja Ramachandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Sharjahsm &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox
 Sharjahma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rajnish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anslem Misquitta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5560239] - 29001004267620220807 - Damaged SWD</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">​Escalation Level 3,</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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Hi Raja,<br>
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<strong><span style="font-family:-apple-system">Damaged SWD Pending Complaint </span></strong><b><br>
</b><br>
Order Number: 29001004267620220807<br>
<br>
CRM: 4282190<br>
<br>
Issue Description: Wilson 1 6 Dining Set (SWD) leg detached from the tabletop. <br>
Cx is following up and the complaint since October 20222 and the complaint is pending for a long time with no calls.<br>
Kindly contact the Cx and update us on the complaint action.<br>
<br>
Thanks &amp; Regards,<br>
Aws. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 8 Jan at 1:23 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبًا عميلنا العزيز،<br>
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تحيات اليوم لك! <br>
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شكرا لك على صبرك وتفهمك.<br>
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نود أن نعتذر عن الإزعاج الذي سببته لك. يرجى التأكد من أننا على اتصال دائم بالفريق المعني وهم ينظرون في الأمر. نحن نعمل على حل هذه المسألة بأولوية قصوى. وسنوافيك بالرد قريبًا لإطلاعك على آخر المستجدات.<br>
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لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.<br>
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مع الشكر و التقدير،<br>
فريق الدعم </span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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