Subject: New Reply Received - Feedback or suggestions
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 05:10:03 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>Dear Homebox,</div>
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<div>Please note that the damaged items has been collected last night. </div>
<div>I have attached the photos for your reference. </div>
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<div>Kindly process for refund as soon as cleared. </div>
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<div>Thank you. </div>
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<div>Jocelyn Gelig<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Friday, January 6, 2023, 23:15, Home Box &lt;[email-masked]&gt; wrote:</div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Jocelyn,<br><br>Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item received.</div>
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<div dir="ltr">We would like to inform you that a return request has been created for (<a rel="noreferrer" target="_blank" href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Table-Top/Dinner-Sets/HOME-BOX-Mia-12-Piece-Ceramic-Dinner-Set/p/164824579">Mia 12-Piece Ceramic Dinner Set</a>) from order No. (9409032227) dated 06/01/2023, and the request will be received by the courier partner, (LMG), within 3 to 5 working days.</div>
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<br><strong>At the time of return/collection, we request you to please take a picture of the return items and attach the same in this email.</strong>
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<br>In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</div>
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<br>Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to the original mode of payment.</div>
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<br>Once again, sincere apologies and thank you for your patience.</div>
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<br>Feel free to get in touch with us for further assistance.</div>
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<br>Your Friends,<br>The Homebox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556138