Subject: New Reply Received - 9408169374
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 15:58:31 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9408169374  Ticket comment <div dir="ltr">
<div>Dear Sir /Maam,</div>
<div><br></div>
<div>We are moving from Saudi and currently in hotel and for this delivery which was scheduled today at 2 PM; we came to our apartment and started waiting since 2 PM and no one contacted us and then we called homebox to find out delivery guy number and called him and  delivery guy said that he will deliver between 4 PM &amp; 4;30 PM and then he did not contacted, and upon extensive follow-ups with him ; they guy said that his car tyre got flat and then he said he will come within 2 hours and then we further waited for 2 hours and we tried to approach him but to no advantage. The guy switched off his mobile. We waited from 2 PM till 7:45 PM for this delivery guy and our 6 hours just get wasted for this followup and meanwhile we called customer service and complained and requested to reschedule on 9th Jan and customer service responded that we cannot reschedule on 9th also. </div>
<div><br></div>
<div>Now after 6 hours of waiting for delivery we again have requested to deliver on 9th Jan between 1000 HRS to 1400 HRS. </div>
<div><br></div>
<div>The home box delivery guy number is 0565014621. Please treat it as a formal complaint for this guy as he has just wasted our time 7 hours and you cannot understand the agony and frustration we went through.</div>
<div><br></div>
<div>I wish now our delivery for order 9408169374 would happen on 9th January.</div>
<div><br></div>
<div>We are moving from Saudi to UAE and this is our first order with Home Box UAE and the kind of response we received has really compelled us to think not to shop any more with Home box and also to recommend others also not to shop.</div>
<div><br></div>
<div>I wish now our delivery would happen on 9th January.<br>
</div>
<div><br></div>
<div>Thanks &amp; Best Regards </div>
<div>Danish Khawaja</div>
<div>00971562435365</div>
<div><br></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Dec 30, 2022 at 10:46 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-6741927555304828026">
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										Your order number is 9408169374  |
										<a href="https://www.homeboxstores.com/ae/en/my-account/order/9408169374?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:rgb(146,151,158)" target="_blank" rel="noreferrer">Click here</a> to view in browser									</td>
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									<img style="border: 0px; margin: 0px; width: 56px" alt="Homebox logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-homebox.png"></a>
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												<td colspan="2" style="padding:15px 0px 0px">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/us/app/homebox/id1262975833?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" rel="noreferrer">
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												<a href="https://itunes.apple.com/us/app/homebox/id1262975833?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">iPhone</a>
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<span>

													<a href="https://www.homeboxstores.com/ae/en/department/hbxlivingroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Living</a></span>
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxdiningroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Dining</a></span>
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													<span>
													<a href="https://www.homeboxstores.com/ae/en/department/hbxkidsandyouth?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Kids</a></span>
													<span>
													<a href="https://www.homeboxstores.com/ae/en/department/hbxbathroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Bathroom</a></span>
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxkitchen?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Kitchen</a></span>
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxfurniture?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Furniture</a></span>
													<span>
													<a href="https://www.homeboxstores.com/ae/en/department/hbxdecorandfurnishings?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Home Dècor</a></span>
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													<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:500;color:rgb(36,36,40);line-height:32px">
														 Your order has been successfully placed.</div>
													<div style="font-family:Helvetica,Arial,sans-serif;font-size:15px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;font-weight:normal;color:rgb(0,0,0)">
														Hi Danish Khawaja, thanks for shopping with us.  <br>
														 For your reference, your order number is   <span style="color:rgb(0,185,229)"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9408169374?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:rgb(0,185,229);text-decoration:none" target="_blank" rel="noreferrer">9408169374</a></span>.																											</div>

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																																														<div style="margin:0px;padding:0px 40px 0px 0px;text-align:left;font-family:Helvetica,Arial,sans-serif;font-size:14px;line-height:22px;color:rgb(36,36,40)">
																								Order shipping to<br><b>Danish Khawaja</b><br>
																																							                                   	 	Al Ramth 28<br>
																								 															                                   	 															                                   	 																                                   	 	1, 108<br>
															                                   	 															                                   	 															                                   	 															                                     															                                     	Dubai
															                                     															                                     																								 															                                     																                                     		<br>
															                                     															                                     	Mobile: +971 562435365
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                                                                                                 								                                       								  								                                      								                                      																			                                     								  <h4 style="margin:0px;font-weight:normal;font-size:14px">Payment Method:</h4>
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																																													                                       <img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-mastercard.png" alt="mastercard" style="width: 100%; max-width: 40px; margin: 10px 10px 0px 0px; display: block; vertical-align: sub">
									                                    									                                    									                                    																																					</div>
<div style="font-size:14px">
									                                    		xxxx xxxx xxxx 6011 <br>
									                                    		Danish Ayub Khawaja
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												 Order Details
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                                      <img src="https://i1.lmsin.net/website_images/ae/emails/icons/delivery_truck.png" alt="Delivery" style="float: left; width: 21px">
                                      <div style="font-size:14px;float:left;text-align:left;line-height:15px;padding:0px;margin:0px 0px 0px 10px;color:rgb(36,36,40)">Delivered by : 
                                        <span style="color:rgb(24,172,72);font-weight:bold">
                                                                                                                                                                        07th January 2023 between 14:00 - 18:00 hours.
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                                            <div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Description</div>
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																																				<a href="https://www.homeboxstores.com/ae/en/p/162853487?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://media.homeboxstores.com/i/homebox/162853487-162853487-HMBX25102020_01-2100.jpg?v=1&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" width="100%" style="padding: 20px 0px 0px; max-width: 135px">
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  HOME BOX  </td>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Taylor Upholstered Nightstand with Tempered Glass </td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: Green</td>
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																			 Quantity: 2
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															        						   									 AED 498
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																																				<a href="https://www.homeboxstores.com/ae/en/p/157681331?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://media.homeboxstores.com/i/homebox/157681331-PT77738E-S10-WHT-HBX17LB22_01-2100.jpg?v=1&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" width="100%" style="padding: 20px 0px 0px; max-width: 135px">
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  HOME BOX  </td>
																	</tr>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Pantry 2-Door High Cabinet </td>
																	</tr>
																						       															        									 																	<tr>
																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: White</td>
																	</tr>
																																																								       								    						       								    																	<tr>
																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">
																			 Quantity: 1
																		</td>
																	</tr>
																																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0px 0px;color:rgb(61,70,72);font-weight:600" align="right">
															        						   									 AED 529
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>

                                  																	                                  										                                                                                                                                        
                                  
                                  <tr>
                                    <td align="center" style="padding:10px 0px 0px;border-top:1px solid rgb(238,238,238)"></td>
                                  </tr>

                                  

                                    <tr>
												<td align="center">
													<table width="100%" border="0" cellspacing="0" cellpadding="0">
				  <tbody>
<tr>
				    <td width="45%" style="padding-right:20px">
				    </td>
				    <td width="55%" align="right" style="line-height:20px;text-align:left">
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
				          <tbody>
<tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong> AED 1,027</strong>
				            </td>
				          </tr>
				          				          <tr>
				            <td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
				          </tr>
				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          <tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51);width:214px">
				            Savings:
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				            <strong>- AED 862</strong>
				            </td>
				          </tr>
				          <tr>
				            <td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
				          </tr>
				          				          				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          				          <tr>
					      <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51);width:214px">
					      							      								      								      								      									      					Furniture &amp; Large Items Shipping:
					      									      								      								      								      						            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
				             <strong>
					      							      						            	 				FREE
					      								      								      						             </strong>
				            </td>
						  </tr>
                            														<tr>
								<td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
							</tr>
													  				          				          				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          <tr>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:18px;color:rgb(51,51,51)" align="right">
				            <strong>AED 1,027</strong>
				            </td>
				          </tr>
				          				          <tr>
				            <td colspan="2" style="border-bottom:1px solid rgb(204,204,204)"></td>
				          </tr>
				          <tr>
				            <td colspan="2"></td>
				          </tr>
				          					          <tr>
					            <td colspan="2"></td>
					          </tr>
					          <tr>
					            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:20px;font-size:14px;color:rgb(51,51,51);padding-bottom:20px">
					            					            					            </td>
					          </tr>
				          				          				          				        </tbody>
</table>
				          </td>
				  </tr>
				</tbody>
</table>
												</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
</table>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>

		                                    		<tr>
            <td align="center" width="100%" style="padding:10px 0px 0px;background:rgb(255,255,255)" bgcolor="ffffff">
                <div>
                    <table border="0" cellpadding="0" cellspacing="0" style="border-radius:4px;border:1px solid rgba(199,158,89,0.3);padding:42px 32px 32px;font-family:arial;font-weight:500;line-height:1.4;text-align:center;color:rgb(36,36,41);width:93%">
                        <tbody>
<tr>
                            <td style="text-align:center">
                                <div id="m_-6741927555304828026shukran">
                                    <img src="https://i1.lmsin.net/website_images/ae/shukran/shukran-name-logo-en-v2.jpg" alt="shukran" style="width: 145px">
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <div style="font-size:20px;margin:8px 0px 14px">
                                Congrats! You just earned Shukrans
                                </div>
                            </td>
                        </tr>
                        <tr>
                            <td>
                                <div style="margin:0px 0px 14px;font-size:14px;line-height:1.8">
                                Your Shukrans will be credited to the account registered for <strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></strong>.
                                </div>
                            </td>
                        </tr>
                                                <tr>
                            <td style="border-radius:2px;border:1px solid rgba(199,158,89,0.3);padding:2px 0px 15px">
                                <img src="https://cdn.media.amplience.net/i/lmg/thank_shukran_nofill" style="width: 30px">
                                <span style="font-size:16px;color:rgb(109,116,124);padding-left:4px">
                                                                    Your order will earn you 97 Shukrans.
                                                                </span>
                            </td>
                        </tr>
                                                <tr>
                            <td style="padding:26px 0px 10px">
                                <a href="https://www.homeboxstores.com/ae/en/my-account/loyalty" style="width:512px;height:44px;margin:14px 0px 0px;display:block;line-height:44px;border-radius:2px;background:rgb(199,158,89);color:rgb(255,255,255);text-decoration:none" target="_blank" rel="noreferrer">Go to My Shukran Account</a>
                            </td>
                        </tr>
                    </tbody>
</table>
                </div>
            </td>
        </tr>

				<tr>
            <td align="center" width="100%" style="padding:15px 0px 0px;background:rgb(255,255,255)" bgcolor="ffffff">
                <div>
                    <table border="0" cellpadding="0" cellspacing="0" style="width:93%">
                        <tbody>
<tr>
                            <td style="text-align:center">
                                <a href="https://www.homeboxstores.com/ae/en/c/giftcard?utm_source=hybris&amp;utm_medium=email_invoice&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer"> <img src="https://i1.lmsin.net//website_images/ae/giftcards/giftcard_promo_en.jpg" alt="shukran" style="width: 100%"></a>
                            </td>
                        </tr>
                        <tr>
                            <td></td>
                        </tr>
                    </tbody>
</table>
                </div>
            </td>
        </tr>

		
		<tr>
			<td align="center" width="100%" style="padding:10px 0px 20px;background:rgb(255,255,255);border-top:1px solid rgb(238,238,238)" bgcolor="ffffff">
				<div><table border="0" cellpadding="0" cellspacing="0" style="max-width:600px;width:100%;padding:10px 0px 0px;color:rgb(0,0,0)">
	<tbody>
<tr>
		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
	</tr>

	<tr>
		<td align="center">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="http://[email-masked]?Body=Contacted" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://www.facebook.com/Homeboxstores" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
	<tr>
		<td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Call us on 800-HOMEBOX (800-4663269).</strong> <br>Saturday - Thursday, 9 AM - 6 PM.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0px;width:100%">
				<table align="center" width="100%" style="border:1px solid rgb(238,238,238);max-width:290px;min-height:95px;background-color:f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
											<a href="https://api.whatsapp.com/send?phone=971543059573&amp;text=&amp;source=&amp;data=&amp;app_absent=" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
										
											<img alt="whatsapp" src="https://i1.lmsin.net/website_images/ae/emails/icons/whatsapp.png" width="38">
											</a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0px;padding:0px;line-height:20px"> <strong>WhatsApp us on 054-305-9573</strong><br>Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>
		
		<tr>
			<td class="m_-6741927555304828026two-column" style="padding:5px 0px 0px;background:rgb(238,238,238)" align="center">
        <table width="100%">
        <tbody>
<tr>
        <td width="50%">
				<div>
<div class="m_-6741927555304828026column" style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="left">
				<table class="m_-6741927555304828026contents">
					<tbody>
<tr>
						<td align="left"><span style="font-size:11px;color:rgb(132,132,131)">
								© 2022 Retail World Limited </span></td>
						<td> </td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>

<div class="m_-6741927555304828026column" style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="right">
				<table class="m_-6741927555304828026contents">
					<tbody>
<tr>
						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:rgb(132,132,131)"> 
							<a href="https://www.homeboxstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.homeboxstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>
</div>

        </td>
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</table>
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	</tbody>
</table>
	
      </td>
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</td>
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</table>
</div>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5530380