Subject: New Reply Received - Damaged HH Item Below AED 50 - 9408470148
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 22:31:40 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Damaged HH Item Below AED 50 - 9408470148  Ticket comment <div dir="auto">Please once refund done let me know </div>
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<div dir="auto">Many thanka </div>
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<div>On Thu, 5 Jan 2023 at 1:30 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ali,</div>
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<div dir="ltr">Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.<br><br>At this time we do not have an exchange policy, but we have escalated your damaged item complaint from order to the concerned team to process the refund (AED 49), without returning the damaged item (Essential Rectangular Dressing Mirror - 30x120 cms)</div>
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<br>We request you to not create a return request for the damaged item.<br><br>Once the refund will be initiated from our side we will let you know accordingly. <br> <br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br> <br>Your friends,<br>The HomeBox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5543886