Subject: Note Added - [#5543140] 29041101855320221230 - Behavior Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 13:00:22 +0000

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5543140    Subject:  29041101855320221230 - Behavior Complaint    Requester: Hasankhan_pk    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Investigated with crew the Delivery attempt in 12:50 &amp; Completed 13:30 they contacted the customer and customer was not available and cx instructed team to collect the key from Security and both
 Assemblers went customer home both beds fixed individually and then shared images to customer and left customer premises 13:30 itself. And customer registered complaint and receive email @12:05 am in midnight.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please check with customer any other delivery might have schedule of any other delivery.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 4 January 2023 12:03 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; Sabry Yousef &lt;[email-masked]&gt;; Anslem Misquitta &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5543140] - 29041101855320221230 - Behavior Complaint</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">​Behavior Complaint</span></strong><b><br>
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Order Number: 29041101855320221230<br>
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CRM: 4496287</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx contact No: 0564240182 (Hasan Khan)<br>
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Issue Description: Cx was outside at assembly time and when he was back furniture was assembled perfectly but Cx complained that the team misused rest room while he was out. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check the attached and contact the Cx soon.<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 3 Jan at 9:21 PM
<span class="separator">, Hasankhan_pk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">Dear Home Box Team,</span></span></div>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">This is to bring in your attention Regarding an unethical behavior conducted by your delivery team.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">I placed an order from Home box order number NAEEC049147999-55 which was scheduled to deliver today. Your team arrived at my premises and I informed
 them to get the key from security and keep the parcel inside the apartment. which they insist that we are here we would to assemble it. Due to reputation and customer service i have accepted the generous offer from home box staff which they proceed successfully
 and left after installation. In the evening when i arrived the furniture was kept assembled up to my satisfaction, However the moment i entered into my rest room i got shocked and surprised the facility has been misused. I do understand the nature's call and
 urgency but there should be sense of decency and basic ethics how to use a rest room specially when it's not your property. Kindly note every one got family at home and current climatic changes and out break put an immense pressure to protect family exposure
 to unknown disease.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">Attached pictures are self-explanatory. I do believe in the future tool box talks to be conducted to avoid such inconvenience for the customer which
 effects company reputation.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">Regards</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">Hasan Khan</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span class="elementtoproof"><span style="font-size:12.0pt;color:black;background:white">056-4240182   </span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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