Subject: New Reply Received - 9520741023 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 22:56:02 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9520741023 - Damaged WWD  Ticket comment <div><br></div>
<div dir="auto">I still have 2 Damaged  items and you can offer a refund /credit note for those</div>
<div dir="auto">I am not accepting replacement with same bad quality items</div>
<div dir="auto">Thank you</div>
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<div dir="auto"><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 3 Jan 2023 at 2:39 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Irina,<br><br>We sincerely apologize for the inconvenience you faced,</div>
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<div dir="ltr">​As per our policy, we ​will not able to assist you with the items that you have already discarded.<br>
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<div dir="ltr">At this time the replacement has been approved for the damaged chair &amp; table that you still have. The replacement was supposed to be on 02/01/2023 but as the team updated, you informed them that you threw away the damaged items.</div>
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<div dir="ltr">​Kindly confirm with us if you still have the damaged item so the team can arrange the replacement as soonest.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5535432