Subject: New Reply Received - 29002102007320210128 - mattress
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 31 Dec 2022 01:14:36 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29002102007320210128 - mattress  Ticket comment <div dir="auto">Dear team<div dir="auto"><br></div>
<div dir="auto">My issue was not resolved.</div>
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<div dir="auto">I do not have the exact order number.</div>
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<div dir="auto">Kindly check my profile under phone number 0528736262, to retrieve the exact order/ invoice number.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 31 Dec 2022, 00:20 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5518618</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Majda,<br><br>Thank you for shopping at HomeBox.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr">As we have checked, the <a href="https://www.homeboxstores.com/ae/en/Bedroom/Mattresses/King/HOME-BOX-iLux-King-High-Resilience-Spring-Mattress---180x200x26-cms/p/158819620" rel="noreferrer" target="_blank">iLux King High Resilience Spring Mattress - 180x200x26 cms</a> from order 29002102007320210128 is canceled and was not delivered to you from this order.</div>
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<div dir="ltr">Kindly check and confirm the correct order number for the mattress so we can assist you further.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5518618