Subject: New Reply Received - 9560612321 - Mattress Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 30 Dec 2022 01:37:56 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9560612321 - Mattress Complaint  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Apologies for late reply. Actually your emails were stored in the junk files and couldn't see in time.</div>
<div dir="auto"><br></div>
<div dir="auto">Here, I am attaching pictures and vedio as requested but I don't think the issue can be analysed from the pictures. The issue is not that clearly captured in the pictures.</div>
<div dir="auto"><br></div>
<div dir="auto">It can be felt while laying down on the mattress itself.</div>
<div dir="auto"><br></div>
<div dir="auto">Please see the link to the vedio due to large size it cannot be attached here.</div>
<div dir="auto"><br></div>
<div dir="auto"><a href="https://we.tl/t-5HRQMOR6H6" rel="noreferrer">https://we.tl/t-5HRQMOR6H6</a></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Looking forward to a positive response.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks &amp; Regards</div>
<div dir="auto">HAFEEZ KHAN</div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 27 Dec 2022, 2:20 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5501855</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Aws Adra : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hafeez,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image and a short video of the mattress showing issue so that we can investigate further and assist you accordingly with this.<br><br>
</div>
<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span dir="ltr">The Support Team.</span></div>
</div>
</div></div>
<br>

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044008279591'>20221229_165426.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044008279592'>20221229_165211.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044008279593'>20221229_165418.jpg</a><br />4. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044008279594'>20221229_165248.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5501855