Subject: Note Added - [#5505447] 29062612014020220517 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 07:49:26 +0000

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5505447    Subject:  29062612014020220517 - Damaged WWD   Requester: Fahadfaima    Note Content:   <div class="WordSection1">
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<span style="mso-fareast-language:EN-US">Hi </span><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Aws</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Have you ever checked the customer history in GCRM Driver called cx was not responded and Same escalated to CCC crew they also tried remaining same. Kindly check
 with cx availability will schedule the inspection &amp; refixing </span></div>
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<div class="MsoNormal"><b><span style="color:black">Call ID</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">Appr. Reason</span></b></div>
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<div class="MsoNormal"><b><span style="color:black">PendingNote No</span></b></div>
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<div class="MsoNormal"><span style="color:black">4453367</span></div>
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<div class="MsoNormal"><span style="color:black">12/19/2022 2:53:31 PM</span></div>
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<div class="MsoNormal"><span style="color:black">29062612014020220517</span></div>
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<div class="MsoNormal"><span style="color:black">Fahad Keloth</span></div>
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<div class="MsoNormal"><span style="color:black">971556899434</span></div>
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<div class="MsoNormal"><span style="color:black">Complaints</span></div>
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<div class="MsoNormal"><span style="color:black">Damages After Delivery</span></div>
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<div class="MsoNormal"><span style="color:black">Refixing</span></div>
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<div class="MsoNormal"><span style="color:black">Open</span></div>
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<div class="MsoNormal"><span style="color:black">Mosab Mohammed Abdalla Nasreldin</span></div>
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<div class="MsoNormal"><span style="color:black">UAE</span></div>
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<div class="MsoNormal"><span style="color:black">Hi team , 162494323 P-Patara 3 Drawers 1Door Master Dresser-, Cx saying that Dressing tables screw is loose and it’s breaking , picture will send via email , please check and do the needful / Laith</span></div>
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<div class="MsoNormal"><span style="color:black">Delivery Dept</span></div>
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<div class="MsoNormal"><span style="color:black">Parts replacement</span></div>
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<div class="MsoNormal"><span style="color:black">Approved</span></div>
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<div class="MsoNormal"><span style="color:black">Arrange for inspection DOD 21-May-2022 Shafiq YSN</span></div>
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<div class="MsoNormal"><span style="color:black">20-Dec-2022</span></div>
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<div class="MsoNormal"><span style="color:black">1526532</span></div>
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<div class="MsoNormal"><span style="color:black">4453425</span></div>
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<div class="MsoNormal"><span style="color:black">12/19/2022 3:07:02 PM</span></div>
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<div class="MsoNormal"><span style="color:black">29062612014020220517</span></div>
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<div class="MsoNormal"><span style="color:black">Fahad Keloth</span></div>
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<div class="MsoNormal"><span style="color:black">971556899434</span></div>
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<div class="MsoNormal"><span style="color:black">Complaints</span></div>
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<div class="MsoNormal"><span style="color:black">Matrress</span></div>
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<div class="MsoNormal"><span style="color:black">Sagging</span></div>
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<div class="MsoNormal"><span style="color:black">Open</span></div>
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<td width="39" style="width:29.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Mosab Mohammed Abdalla Nasreldin</span></div>
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<div class="MsoNormal"><span style="color:black">UAE</span></div>
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<div class="MsoNormal"><span style="color:black">CX saying the mattress it’s spring has gone and making sounds (162860938 I-Metis 180 x200 x22 cm Bonnel Spring Matt) , picture will send via email , please check and do the needful / Laith</span></div>
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<div class="MsoNormal"><span style="color:black"></span></div>
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<div class="MsoNormal"><span style="color:black">CCC Manager</span></div>
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<div class="MsoNormal"><span style="color:black">Others</span></div>
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<div class="MsoNormal"><span style="color:black">Approved</span></div>
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<div class="MsoNormal"><span style="color:black">Fwded To Falcon</span></div>
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<div class="MsoNormal"><span style="color:black">22-Dec-2022</span></div>
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<div class="MsoNormal"><span style="color:black">1528737</span></div>
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</tr>
<tr style="height:14.5pt">
<td width="11" style="width:8.05pt;border:solid windowtext 1.0pt;border-top:none;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">4459533</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">12/21/2022 12:39:11 PM</span></div>
<div></div>
<div></div>
</td>
<td width="26" style="width:19.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">29062612014020220517</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Fahad Keloth</span></div>
<div></div>
<div></div>
</td>
<td width="17" style="width:12.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">971556899434</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">CTD Exceptions</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:20.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Operational - Logistic</span></div>
<div></div>
<div></div>
</td>
<td width="25" style="width:18.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Customer not available</span></div>
<div></div>
<div></div>
</td>
<td width="13" style="width:9.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Closed</span></div>
<div></div>
<div></div>
</td>
<td width="39" style="width:29.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Gouskather Mohamed Hussain</span></div>
<div></div>
<div></div>
</td>
<td width="11" style="width:8.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">UAE</span></div>
<div></div>
<div></div>
</td>
<td width="193" style="width:144.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">refer crm 4453425 - pending scheduled today but customer not available. team - abdul aziz</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="16" style="width:11.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="20" style="width:15.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="54" style="width:40.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">172075</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">21-Dec-2022</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:8.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:14.5pt">
<td width="11" style="width:8.05pt;border:solid windowtext 1.0pt;border-top:none;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">4459564</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">12/21/2022 12:45:22 PM</span></div>
<div></div>
<div></div>
</td>
<td width="26" style="width:19.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">29062612014020220517</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Fahad Keloth</span></div>
<div></div>
<div></div>
</td>
<td width="17" style="width:12.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">971556899434</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">CTD Pending</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:20.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">CTD Pending</span></div>
<div></div>
<div></div>
</td>
<td width="25" style="width:18.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Pending Del PP</span></div>
<div></div>
<div></div>
</td>
<td width="13" style="width:9.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Closed</span></div>
<div></div>
<div></div>
</td>
<td width="39" style="width:29.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Roaa Alismaeil</span></div>
<div></div>
<div></div>
</td>
<td width="11" style="width:8.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">UAE</span></div>
<div></div>
<div></div>
</td>
<td width="193" style="width:144.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:yellow;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Cx is not responding to our call</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="16" style="width:11.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="20" style="width:15.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="54" style="width:40.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">5001931</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">21-Dec-2022</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:8.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:14.5pt">
<td width="11" style="width:8.05pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">4459729</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">12/21/2022 1:14:55 PM</span></div>
<div></div>
<div></div>
</td>
<td width="26" style="width:19.65pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">29062612014020220517</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Fahad Keloth</span></div>
<div></div>
<div></div>
</td>
<td width="17" style="width:12.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">971556899434</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Enquiry</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:20.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Fresh Delivery</span></div>
<div></div>
<div></div>
</td>
<td width="25" style="width:18.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Others</span></div>
<div></div>
<div></div>
</td>
<td width="13" style="width:9.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Closed</span></div>
<div></div>
<div></div>
</td>
<td width="39" style="width:29.15pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">Amal Aldughmi</span></div>
<div></div>
<div></div>
</td>
<td width="11" style="width:8.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">UAE</span></div>
<div></div>
<div></div>
</td>
<td width="193" style="width:144.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">cx called and asked to have the inspection team on Friday 23-DEC - reem</span></div>
<div></div>
<div></div>
</td>
<td width="27" style="width:19.95pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="16" style="width:11.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="20" style="width:15.2pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.35pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">-</span></div>
<div></div>
<div></div>
</td>
<td width="54" style="width:40.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:9.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">5001935</span></div>
<div></div>
<div></div>
</td>
<td width="15" style="width:11.55pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black">21-Dec-2022</span></div>
<div></div>
<div></div>
</td>
<td width="18" style="width:13.8pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"></span></div>
<div></div>
<div></div>
</td>
<td width="12" style="width:8.7pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:14.5pt">
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Landline -04821 5931</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob +971 50 614 2204</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, 27 December 2022 4:34 AM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5505447] - 29062612014020220517 - Damaged WWD</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Escalation Level 2, Reminder.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Hi Abdul Hameed,<br>
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<strong><span style='font-family:"-Apple-System",serif'>Damaged WWD Pending Complaint </span></strong><b><br>
</b><br>
Order No: 29062612014020220517</span></div>
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CRM: 4453367<br>
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Problem Statement: (P-Patara 3 Drawers 1Door Master Dresser)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Cx complained that the dressing table screws are loose and breaking.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Cx asked to arrange the inspection on 23/12 but no one contacted him. Kindly reschedule the inspection as soonest.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif;color:#183247'>Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Mon, 26 Dec at 3:29 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
<br>
<strong><span style='font-family:"-Apple-System",serif'>Damaged WWD Pending Complaint </span></strong><b><br>
</b><br>
Order No: 29062612014020220517</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
CRM: 4453367<br>
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Problem Statement: (P-Patara 3 Drawers 1Door Master Dresser)</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Cx complained that the dressing table screws are loose and breaking.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Cx asked to arrange the inspection on 23/12 but no one contacted him. Kindly reschedule the inspection as soonest.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Mon, 26 Dec at 3:11 AM
<span class="separator">, Fahadfaima &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span>
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<span style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">،
 أنا هانا، بوت الدعم الخاص بك</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:52 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1074" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Type 1 for English</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:52 AM, 26th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> Please enter your name</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:52 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:52 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please enter an email address where we can contact you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1066" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1065" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">To help us understand the problem, please reply with the digit that best corresponds with the nature of your complaint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. Problem with a Product or Quality of Product</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Complaint about Delivery</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Complaint about Return or Refund</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Complaint about Experience in Store</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Complaint about another topic</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with the digit that best corresponds to the nature of your query.
</span></div>
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</div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example if you wish to compaint about delivery, please only reply "2".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1064" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1063" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Sorry to hear that. Please let us know your Order number or Invoice Number, under which you purchased the order.
</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">You can find your order number on your email confirmation for online orders. If you purchased in store, the Invoice number will be printed on your receipt.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you cannot find either, please share with us your phone number you used during purchase.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:53 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1062" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">29062612014020220517</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:54 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1061" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">HomeBox offers limited 2 year warranty on select furniture items. You can find more details here
<a href="https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty" rel="noreferrer">
https://helpsa.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty</a>?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:54 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1060" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please let us know in detail your complaint. Please be sure to include any pictures to explain the situation.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:54 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1059" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Dressing tables screw is loose and it’s breaking</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1058" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">And the mattress it’s spring has gone and making sounds</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1057" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share pictures explaining the problem.</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1056" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1055" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="900" height="1600" style="width:9.375in;height:16.6666in" id="_x0000_i1054" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_bbceafc820da2169055173923cd20378a46f96a5b519f1a710dafd70f787e313/img_gd4is1brvp_c44528260f50f6e3f395d14d58e506e781ed08f80e043612761120903c873520.jpeg"></span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1053" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="900" height="1600" style="width:9.375in;height:16.6666in" id="_x0000_i1052" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_bbceafc820da2169055173923cd20378a46f96a5b519f1a710dafd70f787e313/img_df7virprdv_7e5978b1780da32eec93acc70c879d500ce57f25898541a2c26a04f46677f17d.jpeg"></span><span style="color:#3F3F46"></span>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1051" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1050" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. Once you reply 1, I will begin processing your request.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1048" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1047" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:55 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Aws , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:56 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for waiting, Faima fahad </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:57 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:57 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly note that the mattress complaint with complaint ID (4453367) has been raised on 19/12/2022 and complaint action timeframe is 7-10 days</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:58 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Team will contact you shortly regarding your mattress complaint</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:58 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment to check on your drawer complaint</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:58 AM, 26th Dec</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:58 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for waiting, Faima fahad </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:05 AM, 26th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I am really sorry for this delay</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:05 AM, 26th Dec</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I can see that you have requested the inspection on 23/12 and i am sorry to see that team did not contact you as requested</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:05 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 AM, 26th Dec</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will forward to the team to arrange the inspection as soonest and we will get back to you with the inspection date on
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:06 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly confirm if these are your active numbers (0556899434) &amp; (0585945884)</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:07 AM, 26th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes both numbers are active</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:07 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for confirming</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:08 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Again, please accept our apology for this</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:08 AM, 26th Dec</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:08 AM, 26th Dec</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Nothing</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:08 AM, 26th Dec</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">faima fahad</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/img/compass.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:08 AM, 26th Dec</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:11 AM, 26th Dec</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/690948003984908" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</blockquote>
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</blockquote>
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<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-Apple-System",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5505447:1125156</span><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>
</span>
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</div>

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