Subject: New Reply Received - 9400537486 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 19:06:44 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9400537486 - Damaged WWD  Ticket comment <div dir="auto">Dear Homebox team,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response.</div>
<div dir="auto"><br></div>
<div dir="auto">Looking forward to hearing from you</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Qanita Asim</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 25 Dec 2022, 22:07 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Qanita,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us.</div>
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<br>We have registered your complaint from order (9400537486) under compliant ID (4471170). Please accept our apologies once again.</div>
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<div dir="ltr">Kindly note that as per our policy, Furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned. <br><br>We do, however, provide warranty and maintenance services on all furniture items. </div>
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<br>The team has been informed and they will be contacting you shortly in order to inspect and get this sorted out for you. This process can take between 3-5 days.</div>
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<br>We really appreciate your patience and cooperation with us.</div>
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<br>Your friends,<br>The HomeBox Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5502661