Subject: New Reply Received - 9403283429 - Late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 07:42:08 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9403283429 - Late Collection  Ticket comment <div dir="auto"><div>Dear Team,<div dir="auto"><br></div>
<div dir="auto">Thank you for your help.</div>
<div dir="auto"><br></div>
<div dir="auto">Courier has picked up the parcel. Attaching pictures as requested.</div>
<div dir="auto"><br></div>
<div dir="auto">Many thanks,</div>
<div dir="auto">Parveen kumari</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 24 Dec 2022, 10:16 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Parveen,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.</div>
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<div dir="ltr">We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle-free process. </div>
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<div dir="ltr">We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<strong>At the time of return/collection, we request you to please take a picture of the return items and attach the same in this email.<br></strong>​<br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br>​<br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007932301'>Screenshot_20221225_113801_Home Box.jpg</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007932302'>20221225_110344.jpg</a><br />3. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007932303'>20221222_170442.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5501397