Subject: New Reply Received - 9404812227 - late Collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 14:03:43 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9404812227 - late Collection  Ticket comment <div dir="auto">Thanks to find attached return cancellation for the forth time from your side  again !!!!<div dir="auto">
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<div dir="auto">Also Thanks to be informed that i'll raise my complaint to Landmark Group and to the Consumer Protection rights today !!!</div>
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<div>On Mon, Dec 19, 2022, 2:42 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Alaa,<br><br>Thank you for writing back to us,</div>
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<div dir="ltr">We sincerely apologize for this delay,</div>
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<div dir="ltr">We would like to inform you that we have raised a new return request for your items and we will forward your address &amp; contact details to the courier team to make sure that the items will be collected as soonest.</div>
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<div dir="ltr">The household items delivery/collection is done by a third-party courier team and we do not have access to the driver's details or the exact time of collection, but we will do our best to arrange the collection as soonest.</div>
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<div dir="ltr">You can track your return on <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer" target="_blank">LMG tracking</a> using the tracking ID (RP121922000316).<br><br>Again, Please accept our apology for this.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.</div>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007477800'>Screenshot_2022-12-19-17-59-35-805_com.google.android.gm.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5478106