Subject: New Reply Received - 9405131707 - Mattress Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 19:22:35 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9405131707 - Mattress Return  Ticket comment <div dir="auto">Good evening, <div dir="auto">Kindly note that the matress still has one packaging bag and find attached picture of the product description on your application. </div>
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<div>On Fri, 16 Dec 2022, 23:10 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Angela,<br><br>Thank you for shopping at <a href="http://www.homeboxstores.com" rel="noreferrer" target="_blank">www.homeboxstores.com</a>.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused,</div>
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<div dir="ltr">As we have checked, we can see that the comfort level of  (<a href="https://www.homeboxstores.com/ae/en/Bedroom/Mattresses/Twin/HOME-BOX-iOrtho-Support-Twin-Rebonded-Foam-Mattress---120x200x18-cms/p/164812065" rel="noreferrer" target="_blank">iOrtho Support Twin Rebonded Foam Mattress - 120x200x18 cms</a>) is "Firm" as mentioned in the mattress details, and not soft. However, we would request you to share pictures showing the current condition of the mattress, and please confirm if the original packaging has been removed so we can assist you further.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044007344331'>Screenshot_20221216-224913_Home Box.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5471176