Subject: Note Added - [#5415409] Click & Collect delay HH - 9404106414
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 12:17:37 +0000

Hi ,    Homebox.liwasm added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415409    Subject:  Click & Collect delay HH - 9404106414   Requester: Rosellete    Note Content:   <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dear Team,</span></div>
<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><br>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Above order number has been picked up by cx. Trucks weren't allowed in Abu Dhabi during
 National Day hence the delay of the item.</span></div>
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<div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Thanks and regards,</span></div>
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<a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style="font-size:12.0pt"><img style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzMwMzU3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.huTamRnNP4Ht-Td_0uZAX_mgLQ5EekPwSeoFdf5uoxA" data-id="2044007303570"></span></span></span></span></span></span></a><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style="font-size:12.0pt"> </span></span></span></span></span></span></span>
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<div style="margin:0in; font-size:11pt"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><b><span style='font-size:10.0pt; font-family:"Futura",serif; color:black'>ELIZABETH ACELAR </span></b></span></span></span></span></span></span></div>
<div style="margin:0in; font-size:11pt"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><b><span style='font-size:10.0pt; font-family:"Futura",serif; color:#5F5F5F'>Team Lead- Household </span></b></span></span></span></span></span></span></div>
<div style="margin:0in; font-size:11pt"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'> </span></span></span></span></span></span></span></div>
<div style="margin:0in; font-size:11pt"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>T   :  +971 2 6328844 </span></span></span></span></span></span></span></div>
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>E   :  </span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""></span></span></span></span></span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif'>[email-masked]</span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""></span></span></span></span></span></span></a><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'> </span></span></span></span></span></span></span>
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<div style="margin:0in; font-size:11pt"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif; color:#7F7F7F'>Liwa Centre Hamdan St. Abu Dhabi </span></span></span></span></span></span></span></div>
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<span style=""><span style=""><span style=""><span style=""><span style=""><span style=""></span></span></span></span></span></span><a href="http://www.homeboxstores.com" rel="noreferrer"><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif'>www.homeboxstores.com</span></span></span></span></span></span></span><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""></span></span></span></span></span></span></a><span style=""><span style=""><span style=""><span style=""><span style=""><span style=""><span lang="FR" style='font-size:10.0pt; font-family:"Futura",serif'> </span></span></span></span></span></span></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 8, 2022 7:28 AM<br>
<b>To:</b> Homebox LIWA SM &lt;[email-masked]&gt;; Hb Liwa Ma &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sanjeeb Das &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5415409] - Click &amp; Collect delay HH - 9404106414
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<div dir="ltr"><strong>Reminder</strong></div>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Hi
 team, </span>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Click
 &amp; Collect Order Delay</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Order
 Number: 9404106414</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Tracking:
 940410641499990002</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Order
 Date: Dec 3, 2022</span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Store
 Code: 29004</span>
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 <strong dir="ltr">Item ID and name : 165171979--Fissman French Press Coffee Maker - 800 ml<br>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Cx
 Placed the order on (</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Dec
 3, 2022</span><span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">)
 and the above item still not ready at the store. Kindly check and assist. </span>
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<span style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Thanks
 &amp; Regards, </span>
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<span dir="ltr" style="box-sizing:border-box; word-break:break-word; font-size:10.5pt; font-family:Roboto,sans-serif; color:rgb(24,50,71); font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">The
 Support Team</span>
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<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Tue, 6 Dec at 9:04 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415409" rel="noreferrer">
#5415409</a> raised by Rosellete ([email-masked]).</div>
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<span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Hi team, </span>
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 </div>
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<span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Click &amp;
 Collect Order Delay</span>
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 </div>
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<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Order
 Number: 9404106414</span>
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<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Tracking:940410641499990001</span>
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<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Order
 Date: Dec 3, 2022</span>
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<span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Store
 Code:29004</span>
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 </div>
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<span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Cx Placed
 the order on (</span><span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Dec
 3, 2022</span><span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">)
 and order still not ready at the store. Kindly check and assist. </span> </div>
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<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:#ffffff; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">Thanks
 &amp; Regards, </span></div>
<div dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span dir="ltr" style="font-size:10.5pt; font-family:Roboto,sans-serif; color:#183247; background-color:#ffffff; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre; white-space:pre-wrap">The
 Support Team</span></div>
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<blockquote class="x_freshdesk_quote">On Tue, 6 Dec at 9:01 AM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Dear customer,<br>
<br>
Thank you for contacting us.<br>
<br>
We sincerely apologize for the inconvenience caused.<br>
<br>
As we have checked, it seems that there has been a delay in the order. A complaint will be raised to the concerned team to resolve the issue and arrange a collection as soon as possible. Kindly bear with us.<br>
<br>
Feel free to contact us if you have any further inquiries.<br>
<br>
your friends.<br>
The Support Team  </div>
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