Subject: New Reply Received - 9405374924 - Damaged Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 15:59:48 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9405374924 - Damaged Item  Ticket comment <div>Dear Concerned</div>
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<div>Please find attached the required pics. The item "Amity 2 piece Ceramic Bowl" was already broken inside the box and I wasn't able to even bring it out of the box uptil now. </div>
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<div>Please advise.</div>
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<div>Regards <br><br><div id="ymail_android_signature">
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<img id="ymail_attachmentId0c8c5a44-29e1-4021-9332-99da9fcb3eef" class="inline-image-global inlined-image-cid-0c8c5a44-29e1-4021-9332-99da9fcb3eef" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzExMzk4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0wzwoFhnz-DLPIPesJ0R78hbAibmPcYfX_4mwWpcSD4" data-id="2044007113983" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId05599b4d-6da9-4dba-b375-18e5eb56d59a" class="inline-image-global inlined-image-cid-05599b4d-6da9-4dba-b375-18e5eb56d59a" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzExMzk4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oYotEc7_fS0-KGOGXA2ylpwW35Qs-ZDhXVv_RCndzxY" data-id="2044007113986" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId8f585793-0267-4fea-8c90-5a80866bf266" class="inline-image-global inlined-image-cid-8f585793-0267-4fea-8c90-5a80866bf266" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzExMzk5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TYOmB-9Wc36MXa_9n6ZZi3w86ApLnU1gVQWvxqXpMis" data-id="2044007113993" style="width:100%;max-width:800px"><br>
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<div>On Tue, 13 Dec 2022 at 23:10, Home Box</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5156011561"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shahab,<br><br>Thank you for writing back to us,<br><br>We sincerely apologize for the inconvenience caused. However. we would like to inform you that to avail of the "Buy 1 Get 1" Offer, you have to select 2 different items marked with Buy 1 Get 1 then you will get the lowest priced item for free.<br><br>In your order 9405374924, you have availed the offer for 4 different items as follows:<br><strong>1-</strong>  <a rel="noreferrer" target="_blank" href="https://www.homeboxstores.com/ae/en/Kitchen/Storage/Containers-and-Jars/HOME-BOX-Vega-Glass-Canister-with-Lid---1-2-L/p/163856017">Vega Glass Canister with Lid - 1.2 L</a> (AED 15)<br><strong>2-</strong> <a rel="noreferrer" target="_blank" href="https://www.homeboxstores.com/ae/en/Kitchen/Serveware/HOME-BOX-Amity-2-Piece-Ceramic-Bowl-with-Bamboo-Tray---30x10x6-cms/p/164521730">Amity 2-Piece Ceramic Bowl with Bamboo Tray - 30x10x6 cms</a> (AED 35)<br><strong>3-</strong> <a rel="noreferrer" target="_blank" href="https://www.homeboxstores.com/ae/en/Kitchen/Storage/Containers-and-Jars/HOME-BOX-Vega-Glass-Canister-with-Lid---750-ml/p/163856019">Vega Glass Canister with Lid - 750 ml</a> (AED 9)<div id="yiv5156011561yqtfd23856" class="yiv5156011561yqt3851549539">
<br><strong>4-</strong>
</div> <a rel="noreferrer" target="_blank" href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Floor-Coverings/Bath-Mats/HOME-BOX-Aurora-Mila-Foam-Printed-Bath-Mat---45x75-cms/p/164623864">Aurora Mila Foam Printed Bath Mat - 45x75 cms</a> (AED 29)<br><br>And as per the Buy 1 Get 1 you will get the 2 lowest priced items for free and you have paid for item number 1 and got item number 3 for free which is the lowest priced item. And you have paid for item number 2 and got item number 4 for free which is the lowest-priced item.<br><br>We are sorry to hear that you have received a damaged item. <strong>Kindly share a picture showing the damaged item received and confirm the damaged item's name with us so we can assist you further.</strong>
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<div dir="ltr">We are looking forward to hearing from you soon.<br>Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5459298