Subject: New Reply Received - 29063101982620221024 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 08:09:21 +0000

Hi Aws Adra,  The customer has responded to the ticket.  29063101982620221024 - Damaged WWD  Ticket comment <div dir="auto">
<div dir="auto"></div>Dear Support team,<div dir="auto"><br></div>
<div dir="auto">We also checked, but there was only one call written in his phone missed called and it wasn't written it's Home Box. We are not supposed to know the names of your organisation that you work under and all other companies make multiple calls the same day, but it seems only your emplyees believe one call is enough.</div>
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<div dir="auto">Yes, please renew the process and make sure that calls can't always be taken instantly, so try giving a few calls in order to receive better outcome.</div>
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<div dir="auto">Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Lj.</div>
<div dir="auto"><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 12 Dec 2022, 02:09 Home Box, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Dear Valued Customer,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for shoppign at HomeBox,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused. However, we would like to inform you that team tried to call you to resolve your complaint but we did not receive any response on 14th and 17th November on (0585362389).</div>
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<div dir="ltr">As per the team update, The team will re-fix the item and replace the damaged part to resolve the issue after your confirmation.</div>
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<div dir="ltr">​Kindly confirm the re-fixing so we can ​raise a new request and assist you further to resolve the issue.</div>
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<div dir="ltr">We are looking forward to hearing from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5445200