Subject: Note Added - [#5360692] 9402894103 - Missing Items
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 09:04:18 +0000

Hi ,    Jasim.bebal added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5360692    Subject:  9402894103 - Missing Items   Requester: Daisy_whewell    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear team,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">The mention missing item is very much packed inside the same box , kindly check with the customer for the same &amp; ask to check the inner pack for the same.</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:black;mso-fareast-language:EN-GB'>Jasim Bebal
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>Executive
</span><span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>E-commerce</span><span lang="EN-GB" style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'></span>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F;mso-fareast-language:EN-GB'>HAPPINESS Every were
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F604F;mso-fareast-language:EN-GB'> 
</span><span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>T   :  +971 4 517 5824</span><span lang="FR" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  F   :  +971 4 517 5824</span><span lang="FR" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  M  :  +971 547559607</span><span lang="FR" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#0563C1;mso-fareast-language:EN-GB'>[email-masked]</span></a><span lang="FR" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span lang="FR" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'> 
</span><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>DWC Landmark Group Shed 3
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>  P.O</span><span lang="EN-US" style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>.Box
 282028, UAE.</span><span lang="EN-US" style="font-size:9.0pt;line-height:105%;color:#7F7F7F;mso-fareast-language:EN-GB"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJasim.Bebal%40landmarkgroup.com%7C86a82fb702b84844653d08d8fdb8352e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538314886374237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3ktz8eDlyfzEUEIe3B1CWHyZEviSdQWV7wRurSNr128%3D&amp;reserved=0" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F;mso-fareast-language:EN-GB'>www.homeboxstores.com</span></a><span lang="EN-GB" style="font-size:12.0pt;line-height:105%;mso-fareast-language:EN-GB"></span>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 5 December 2022 9:00 AM<br>
<b>To:</b> Ramesh Veluchamy &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Jasim Vali Mohammed Bebal &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5360692] - 9402894103 - Missing Items</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder - 3</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Ramesh,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Missing HH Item</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Order Number: 9402894103<br>
Tracking ID: FP112722001951<br>
Order Date: Nov 26, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 161168458 -
<a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Lighting/Bulbs/HOME-BOX-OSRAM-Clear-Round-LED-Bulb-4W-Warm-E27/p/161168458" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">OSRAM Clear Round LED Bulb 4W Warm E27</span></a>
<strong><span style='font-family:"Segoe UI",sans-serif'>(Qty: 2) (AED 50).</span></strong>
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Issue Description: We can see that 1 box has been dispatched from WH and Cx confirmed receiving it closed. However, Cx complained that items (161168458) were missing and were not in the box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and do the needful.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 3 Dec at 4:01 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder 2</span></strong><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Ramesh,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Missing HH Item</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Order Number: 9402894103<br>
Tracking ID: FP112722001951<br>
Order Date: Nov 26, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 161168458 - <a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Lighting/Bulbs/HOME-BOX-OSRAM-Clear-Round-LED-Bulb-4W-Warm-E27/p/161168458" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">OSRAM
 Clear Round LED Bulb 4W Warm E27</span></a> <strong><span style='font-family:"Segoe UI",sans-serif'>(Qty: 2) (AED 50).</span></strong>
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Issue Description: We can see that 1 box has been dispatched from WH and Cx confirmed receiving it closed. However, Cx complained that items (161168458) were missing and were not in the box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and do the needful.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Aws</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 1 Dec at 9:07 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reminder</span></strong></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Ramesh,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Missing HH Item</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Order Number: 9402894103<br>
Tracking ID: FP112722001951<br>
Order Date: Nov 26, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 161168458 -
<a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Lighting/Bulbs/HOME-BOX-OSRAM-Clear-Round-LED-Bulb-4W-Warm-E27/p/161168458" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">OSRAM Clear Round LED Bulb 4W Warm E27</span></a>
<strong><span style='font-family:"Segoe UI",sans-serif'>(Qty: 2) (AED 50).</span></strong>
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Issue Description: We can see that 1 box has been dispatched from WH and Cx confirmed receiving it closed. However, Cx complained that items (161168458) were missing and were not in the box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and do the needful.<br>
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Thanks &amp; Regards,<br>
Ali</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 29 Nov at 5:20 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Jasim,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Missing HH Item</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
Order Number: 9402894103<br>
Tracking ID: FP112722001951<br>
Order Date: Nov 26, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Missing item: 161168458 -
<a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Lighting/Bulbs/HOME-BOX-OSRAM-Clear-Round-LED-Bulb-4W-Warm-E27/p/161168458" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">OSRAM Clear Round LED Bulb 4W Warm E27</span></a>
<strong><span style='font-family:"Segoe UI",sans-serif'>(Qty: 2) (AED 50)</span></strong>
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Issue Description: We can see that 1 box has been dispatched from WH and Cx confirmed receiving it closed. However, Cx complained that items (161168458) were missing and were not in the box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Kindly check and do the needful.<br>
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Thanks &amp; Regards,<br>
Waseem Khan.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 28 Nov at 1:37 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Jasim,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Missing HH Item</span></strong>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Order Number: 9402894103<br>
Tracking ID: FP112722001951<br>
Order Date: Nov 26, 2022</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Missing item: 161168458 -
<a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Lighting/Bulbs/HOME-BOX-OSRAM-Clear-Round-LED-Bulb-4W-Warm-E27/p/161168458" rel="noreferrer">
OSRAM Clear Round LED Bulb 4W Warm E27</a> <strong><span style='font-family:"Segoe UI",sans-serif'>(Qty: 2) (AED 50)</span></strong></span></div>
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Issue Description: We can see that 1 box has been dispatched from WH and Cx confirmed receiving it closed. However, Cx complained that items (161168458) were missing and were not in the box.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and do the needful.<br>
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Thanks &amp; Regards,<br>
AWS.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5360692:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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