Subject: New Reply Received - 9403772616 - Return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 00:03:29 +0000

Hi Aws Adra,  The customer has responded to the ticket.  9403772616 - Return  Ticket comment <div dir="auto">Thank you for your response. <div dir="auto"><br></div>
<div dir="auto">I am aware that assembly is provided only for furniture, but here the problem is not even a catalogue is provided mentioning what all to be bought for assembling it. And am not sure how it will hold things with such small screw space. </div>
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<div dir="auto">Kindly try to resolve this atleast for future buyers.</div>
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<div dir="auto">I will further contact if nobody reach out for pickup.</div>
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<div dir="auto">Thanks and regards, </div>
<div dir="auto">Anoop Rahim </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 4 Dec 2022, 12:44 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Anoop,<br><br>Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that as per our policy, the assembly service is provided to the furniture only and we do not provide assembly to any household items.<br><br>We would like to inform you that a return request has been raised for (<a href="https://www.homeboxstores.com/ae/en/Furniture/Media-Units-and-Storage/Wall-Shelves/HOME-BOX-Matilda-7-Tier-MDF-Shelf---30x28x190-cms/p/162875933" rel="noreferrer" target="_blank">Matilda 7-Tier MDF Shelf</a>) on 04/12/2022 and the courier team will contact you in 3-5 days to collect the damaged item.<br><br>Kindly pack your item for collection and if the item was not collected in the mentioned time frame, please contact us again and we will be happy to assist you further.<br><br>You can track your return on <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer" target="_blank">LMG tracking</a> using the tracking ID (RP120422000244).<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5400930