Subject: New Reply Received - Return -
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 03:11:19 +0000

Hi Aws Adra,  The customer has responded to the ticket.  Return -  Ticket comment <div dir="auto">Hello Support Team,<div dir="auto"><br></div>
<div dir="auto">Thank you for your response.</div>
<div dir="auto"><br></div>
<div dir="auto">Since you do not have an exchange policy.</div>
<div dir="auto">Will the item be refunded to me (99 AED)?</div>
<div dir="auto"><br></div>
<div dir="auto">In case of absence, the seal box will be by the front door.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<div dir="auto">Mrs Delphine Affock-Géhin </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 30 Nov 2022, 05:09 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Delphine,<br><br>Thank you for reaching out to us,<br><br>We sincerely apologize for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations. At this time we do not have an exchange policy, but we will accept the return of the damaged item received.<br><br>We would like to inform you that a return request has been raised for (<a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Laundry/Laundry-Hampers/HOME-BOX-Kevin-4-Tier-Drawer-Set-with-Wheels---44x34x77-cms/p/162639606" rel="noreferrer" target="_blank">Kevin 4-Tier Drawer Set with Wheels - 44x34x77 cms</a>) on 30/11/2022 and the courier team will contact you in 3-5 days to collect the damaged item.<br><br>If the item was not collected in the mentioned time frame, please contact us again and we will be happy to assist you further.<br><br>You can track your return on ​<a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=" rel="noreferrer" target="_blank">LMG tracking</a> using the tracking ID (RP113022001338).<br><br>Again, Please accept our apology for this.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377252