Subject: Note Added - [#5303006] 163868972 - Dimensions Query
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 11:28:57 +0000

Hi ,    Qusra Kulsum added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5303006    Subject:  163868972 - Dimensions Query   Requester: Ayham    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi team </div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Name and Code:
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fae%2Fen%2FFurniture%2FDesks%2FHOME-BOX-Kulltorp-Corner-Study-Desk%2Fp%2F163868972&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Caa183c77edfe4629964f08daca8b3580%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638044996502188819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=pL5%2Fhg%2BZMRLAKXXZmz0vIGbjXyRfXYY0zcn0bJ34pKU%3D&amp;reserved=0" rel="noreferrer">
Kulltorp Corner Study Desk</a> - 163868972<br>
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<div class="MsoNormal">Requested dimension details of the study desk side is – 60 cms</div>
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<div class="MsoNormal"><img width="240" height="193" style="width:2.5in;height:2.0069in" id="Picture_x0020_33" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTMxOTc1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I1cX54FbyQPDfHJ7VDrJXzGcbQWMPyU-5SrwIUhoo3Q" data-id="2044005319757"></div>
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<div class="MsoNormal"><span style="font-size:12.0pt"><img width="256" height="149" style="width:2.6666in;height:1.5486in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTMxOTc1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4-nW-yLvKgAm0b4GfiRADRNJl6g2fjAV_5IReZB1Yq4" data-id="2044005319758"></span></div>
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<td width="364" style="width:272.8pt;padding:0in 5.4pt 0in 5.4pt;height:118.75pt">
<div class="MsoNormal"><b><i><span style="color:#404040">Qusra Kulsum</span></i></b></div>
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<div class="MsoNormal"><b><i><span style="font-size:10.0pt;color:#5F5F5F">Executive – Content Management</span></i></b></div>
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<div class="MsoNormal"><i><span style="font-size:10.0pt;color:#7F7F7F">T   : +971-45172388</span></i></div>
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<i><span style="font-size:10.0pt;color:#7F7F7F">E  </span></i><i><span style="font-size:10.0pt;color:#AEAAAA"> : </span></i><i><span style="font-size:10.0pt;color:blue"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i><i><span style="font-size:10.0pt;color:#0066FF"></span></i>
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<div class="MsoNormal"><i><span style="font-size:10.0pt;color:#7F7F7F">Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></i></div>
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<i><a href="http://www.homeboxstores.com/" rel="noreferrer"><span style="font-size:10.0pt">www.homeboxstores.com</span></a></i><span style="font-size:10.0pt"></span>
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<div>From: Faizal Maradeya &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, November 20, 2022 1:00 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Zulema Pereira &lt;[email-masked]&gt;; Qusra Kulsum &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5303006] - 163868972 - Dimensions Query</div>
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<div class="MsoNormal">+ <a id="OWAAM36DF4D7A791A4F958F0724B9A1694F96" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qusra Kulsum</span></a>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 20, 2022 4:07 AM<br>
<b>To:</b> Faizal Maradeya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5303006] - 163868972 - Dimensions Query</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Dimensions Enquiry</span></strong><b><br>
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Item Name and Code: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fae%2Fen%2FFurniture%2FDesks%2FHOME-BOX-Kulltorp-Corner-Study-Desk%2Fp%2F163868972&amp;data=05%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7Caa183c77edfe4629964f08daca8b3580%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638044996502188819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=pL5%2Fhg%2BZMRLAKXXZmz0vIGbjXyRfXYY0zcn0bJ34pKU%3D&amp;reserved=0" rel="noreferrer">
Kulltorp Corner Study Desk</a> - 163868972<br>
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Cx wants to know the measurement of the mentioned part. Image attached. Kindly check and assist.<br>
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Thanks &amp; Regards<br>
Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 19 Nov at 8:55 PM
<span class="separator">, Ayham &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
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<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:30 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46"><img width="739" height="1600" style="width:7.7013in;height:16.6666in" id="_x0000_i1047" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_d88ea7d99effc05bdcfecf7ffc4231b5a8188635eb3c96d4d02bc6bda47084e8/img_t9helo7e44_126a6c515dd8866b50fa8400853f9a112a0564e3b5b5ffda9b5efaacef9849a8.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:30 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="521" height="1127" style="width:5.4305in;height:11.743in" id="_x0000_i1045" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_d88ea7d99effc05bdcfecf7ffc4231b5a8188635eb3c96d4d02bc6bda47084e8/img_bdfdb2sq27_c5cfe5f7d86ce2bc0e538762d6163b5440a5dbaab252692061a330a60981579f.jpeg"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I want to know the depth of this desk it’s not written on the app</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:30 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Ayham. Thank you for choosing HomeBox. My name is Aws.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:43 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for waiting, Ayham </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize for the inconvenience caused</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:44 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Kindly share your registered email ID for further assistance.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will forward your query to the concerned team and we will get back to you within 48 hours on your email</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I can’t wait 48 hours</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:45 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We apologize to you for this but the requested information is not mentioned in the item details and we can not confirm it without checking with the concerned team</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:46 PM, 19th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, I'm not getting a response from you. Are we still connected?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:49 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:49 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:49 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">When does the sales end ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:49 PM, 19th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:50 PM, 19th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We are sorry to inform you that we can not confirm when the sales will end</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:51 PM, 19th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will get back to you soon with the item dimensions</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 19th Nov</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for your patience &amp; coopration, Ayham</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aws</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:53 PM, 19th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ayham</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/orangejuice.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No but please be quick</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 19th Nov</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will do our best to resolve this soon</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 19th Nov</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please feel free to come back and chat with us if you have any queries in the future.<br>
My name is Aws and have a wonderful day!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:54 PM, 19th Nov</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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